Ruth's Chris Steak House — Restaurant in Barrington Township

Beautiful restaurant 😍. Went for my husband's and daughter's birthday. Let's start with the rude host. We had reservations for 4, however it ended up being 5 with my son. Okay yes that's my fault. First thing she blurts out " we can't accommodate you, your reservations is for 4". I sd so since I have 1 extra person, a child.. i can't have my reservations.. then she's like hold on, now both host are shaking their heads and looking at the screen. She goes well we can't put you in the dining room we can sit you in the bar area. Okay fine whatever. Reservations for 7:15 .. got sat at 7:50.. okay whatever. We sit. They take forever to come to table.. at this point I'm convinced they just don't want to service us. Finally the bar guy comes .. wasn't bad service but you could tell he didn't want to be there. He wasn't friendly or engaging with us at all. Told him we had 2 birthdays- didn't even acknowledge. Welp ok.. let's just get to the point of why we're here. Ordered apps- 2 salads 2 spicy shrimps not bad although shrimp was cold.. didn't say anything. However lobster bisque- sorry but im not eating cold soup..definitely sent that back. Once I did that.. that server never came back. They switched. No introduction no nothing. I had to ask, did we change servers or something. She's says we'll we help each other.. well ok great, hi 👋. She was definitely more attentive then the first guy, but it's almost like they made us feel as if we were in the wrong place. It was very awkward. Main course- Tomahawk- suppose to be 40oz- guaranteed it was no where near. Split chicken- absolute favorite was the size of a baby chicken thigh. Lobster Mac n cheese- disgusting- wasn't even cooked all the way and was runny like milk. Brussel sprout were good, but cold. She was really nice and replaced them. Mashed potatoes- cold but kids had no problem eating them since we waited 45 min for our food after ordering. She did replenished drinks in timely matter. There was no " thank you for joining us" it was more like oh I dropped the bill off. 😅 No mention of birthdays- nothing. I'm really convinced that the place was being just didn't want us there With all that being sd spent $500 on mediocre food another $100 ( would've been more had we had good service) for tip for mediocre service - only did that cause I believe in tipping and $15 to the busser cause he was working hard. Didn't get 1 thanks for dining, thanks for coming, have a good evening.. not a nothing. Definitely would not drive 1hr and 15 min for that great food and service again. Thanks Ruth's Chris for everything! They have STK and RPM prices but no where near the quality...

We have been long time customers of Ruth's Chris and have to say this will be the end of our long-term relationship! Ruth's Chris has been our "go to" for many years and has gone "down hill" the last few years! Paying $100+ per person for fine dining is a lot of money, especially these days!

After the last ten days of snowstorms and freezing temperatures, we decided to treat ourselves to a nice dinner. It was anything but nice! First, our drinks took a long time which we understood that it was Friday night! Second, we ordered calamari which came out cold! We advised the server and she brought out a new one that was hot, but lost its luster! The manager did come by and apologize and said being busy was no excuse for cold food! Third, our steaks came out and mine was undercooked and his was overcooked. The server agreed and immediately apologized and took them away. The steaks we ordered were served with shrimp, which we kept while news steaks were cooking, but the shrimp was cold! The asparagus was cold and so was the baked potato! When I say cold, they were COLD, not even warm!

The manager didn't come over until we told our server that we were just going to leave and didn't need any more food, we just wanted to leave. The re-cooked steaks came out with no shrimp, just the steak and at this point, we had already nibbled on the cold sides! We were so hungry and even left hungry! They wrapped the re-cooked steaks for us to take home and presented a check for $58 which I believe was a charge for the sides. The server asked if the manager ever came by and we said no. She was shocked and apologized. As we were getting up from the table, the manager appeared and said he doesn't know what to say! It was all very weird and uncomfortable! The whole meal should have been comped and we still spent $100 for one drink in the bar and at the table along with the sides and tip. The only positive thing about our experience was the salads, which is served cold!

Unfortunately, we will no longer be returning to Ruth's Chris after probably dining at least 100 times within the last 15 years! Ruth's Chris is NOW comparable to "Outback Steakhouse!"

One more thing, we loved the old decor and lighting, but they remodeled and it's not the same! The the old lighting decor, was very unique!

Don't waste your time and money dining here! Travel a little further and dine at "Capital Grille"...

First off, our server Amanda was perfect!! Me and my wife went for our anniversary. We actually drove 2 hours to see what all excitement was about. My bone in ribeye was excellent. My wifes filet was cooked perfectly but the cut of meat wasn't that great. The brussel sprouts were way over cooked but hardly warm. The all gratin potatoes tasted great but not cooked!! The potatoes were raw and hard. The meal was definitely rushed. Amanda was fantastic and very apologetic and brought us a very nice dessert. They did comp the drinks and took off the potatoes. We felt that was fair and we were satisfied. I would have given 4 stars up until we were leaving and nicely asked the male bearded bartender if he could take a picture of us. He immediately cut my wife off and said he couldn't because he was counting money. 🙄 It was pretty rude and up until that moment we were having a pretty good night. My wife went from smiles to literal tears. It was a pretty simple request. The guy was rude and arrogant. Not something you would expect from someone in the service industry. The mishaps with the food were easily forgiven. But the treatment from that bartender was unnecessary and ridiculous. One other thing I'd like to add. There's supposed to be a dress code there. Not terribly strict. It's a pretty reasonable dress code. But we seen three different couples that definitely had no regard. Two guys had gym shorts on!! One woman had a tee shirt and ripped jeans and gym shoes on. And one guy had jeans (fine), a sports team jacket (that he wore the entire time), and a baseball hat!! I thought the place was more of a fine dining establishment. I suspect they don't want to confront or enforce the reasonable dress code to certain people. Just my thoughts, but weather anyone would want to admit it, I'll bet I'm right. Treat everyone equal. If someone comes in under dressed, simply tell them there is a dress code. It's degrading to a place that's supposed to be a finer...