Sundae - Basalt — Restaurant in Basalt

If you walk around Willits Town Center, it's impossible to NOT see someone licking a waffle cone from Sundae. The place has become a magnetic for local creamy happiness. All the ice cream is homemade. If you drop by before the store opens (the doors are unlocked), you can watch the team actually making the ice cream. There are the usual culprits and flavors I never thought would go together that marry well. Experiment when you order! There are tables inside when the snow is pounding and really cute red tables outside when the weather is gorgeous. The owner is devoted to her product and her store. She is on a mission. I love that she contributes to the community. She often provides ice cream for civic events. Five stars for that! So that's why I feel for her. The store is constantly looking for employees. No one these days, it seems, wants to work. When she's not there, her teen-aged help is not doing a good job. They got my order wrong. (I got to taste some different flavors, but still.) The place has become a high school hang out when the owner is not there. Hopefully things will shake out this summer. Because the ice cream is...

This place is ok but probably the best ice cream in the area. It was a little dirty and hot inside. There were 2 young employees and the manager. The "kids" didn't seem to know much about the ice cream and other offerings. I wasn't told about options for toppings or mix-ins. The ice cream flavor I got was pretty skimpy on the ingredients the description touted. Outside tables were dirty. I probably would have been happier and spent less just getting a pint of ice cream from Whole Foods...

Really terrible service i’ve been having here. I have been calling for over a week trying to order a custom ice cream cake for my birthday. They absolutely will not answer the phone. I’ve been there in person and asked them if they could just take the order while i was there. They keep telling me online orders only but online it says you have to call. So it’s this huge cycle of these teenagers refusing to answer a phone or just take an order. Why are you working there if you don’t wanna...