Carry-out chain featuring chicken wings, signature breadsticks & pizza tossed from housemade dough.
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Until tonight, I thought Little Caesars did a great job. I'd never heard anyone complain about them, and their food always looks delicious. But my experience earlier this evening has definitively changed my perception of the company.
I had to place a delivery order from this Little Caesars location (Coursey at Sherwood in Baton Rouge), and the entire ordeal went horribly.
First of all, the driver went to the wrong house, even though he had my correct address. So, I texted him step-by-step directions to my home and even sent him a picture of it. Despite this, he still took a long time to arrive. I'm not sure what on earth he was doing. The house is not difficult to find.
By the time he arrived the pizza was cold. And I'd specifically instructed the driver to use the back door. He did not.
Even worse, he didn't give me all of the food that was ordered. He left before I noticed that a third of the order was missing. When I texted him about this, he basically said that wasn't his problem and I should call the restaurant.
I called the restaurant and even though they were open, I was sent to their messaging service. I spoke to one messaging service operator who listened to my issue and then said she would transfer me to the actual restaurant location so it could be resolved. She did not transfer me to the restaurant. Instead, she put me on hold for quite a while and then transferred me to another messaging service operator.
The second operator said the same thing, assuring me they would transfer me to the actual restaurant location. At this point, I'd been on the phone too long, and I was frustrated so I hung up.
From the confused and unhelpful driver to the confused and unhelpful messaging service staff, this was a bad...
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You guys ripped me off!!! The website directed me to the wrong Little Ceasars (after correctly clicking on the map). It sent my order to Illinois! I called telling the mistake right away and was promised my money back. ITS BEEN 7 MONTHS!! I have still yet to get my money back. I’ve called, I’ve emailed. And they pretended to work with me for the first two months. Do NOT order from here. They STOLE 30 dollars from me. 30 DOLLARS! You did not deserve my money and you will never get it from me ever again. AND WHEN YOU TRIED TO “HELP ME” you IGNORED!!!!! You kept telling me to wait that someone will reach out and no one did. Don’t ever spend your money here. Spend your money to a place that deserves it. That works hard to make the customer feel important. I would give it NO...
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If I can write with out put a start, I do!!!! Very unrespecful with the customer. I call today for order and this guy just take the order like crazy and even ask for my name or if it’s all for me and just He hung up the phone without letting me talk, I call back to let him know my name for the order and also finish my order and he do the same again. I know what maybe today can be a busy day but it’s not a reason for be Like that with a customer! This is my message for all company’s .... I know homeless who are a 100% more respectfully than the guys what y’all have on ur company’s now days. Obviously not all of them are bad worker don’t get me wrong, but for people like him is why the costumers don’t want call or go to stores...
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