I didn't like this place from the very beginning. When we got there the hours on the door said from noon to 9:00 p.m. . It was almost 2:57pm, I went to pull the door handle and it was locked. So the young lady from the inside came to open the door and stated they will be open in a few moments. My friend asked why were the hours posted that they should have already been open at noon. The young lady said that because of pandemic they have been opening late. So we suggested they take the hours of operation off the door because they were incorrect. That was the first issue and then the young lady told us to stand outside for a couple more moments until they open. We were not going to stand outside in 23° weather to wait for the store to open. Even on here it lists the place as opening at noon. I posted a picture of it.
We left went somewhere else and came back and they were open. So I ordered and what I received was not what I expected to have. The first picture shows what I wanted. The second picture shows what I got. I am very big on aesthetics when I go to order something that I saw on social media because I am a social a lot .
I asked the young lady why was my ice cream not in the fish mouth so I can hold it and why did she put it in a cup? I told her I wanted my treat to look like what they posted on their Instagram and I went to show her what I ordered. She said they do not make the treats like that at this particular location because it gets messy. She said what they post on Instagram is just for content and pictures. I advised her it was false advertisement because I want my treat to look like what they're advertising. Why advertise something you don't make? They post these pictures on social media and tell you to come get it and come order it but then when you get there and they don't make it look like the pictures. 🙃
Mind you this is the only location in Baton Rouge as if there is another location with her saying they don't make it like that not at "this location".
When I told the server that was not what I wanted she did not apologize, she just walked off and was looking crazy.
I initially told her I didn't want it because that's not how I wanted my treat to look but I ate it anyways because my friend paid for it and I didn't want to waste food or throw it away. Had it been my own money that I spent I would have thrown it away.
Overall the dessert was good but the experience was trash. When I come visit a place from out of town it's definitely for the experience as well as the food and the aesthetics that I've seen on social media. I will not be back here. Because, don't post something that you're not make.
