Mancino's Pizza and Grinders — Restaurant in Battle Creek

Normally I enjoy the food... i went in and ordered 2 grinders as takeout, A pizza sub and a ham and cheese. Easy enough. I paid for them and planned to come back after an errand. I realized it was Saturday evening and expected a wait. But an hour and fifteen minutes is ridiculous. So I picked up my order and got into the truck and decided I should look it over even though the person waiting on me already did. Sure enough... wrong subs. Went back in and they gave me the correct subs, or so they said. Unfortunately these were not labeled. So I got home and instead of a pizza sub and a ham and cheese I had a BLT no mayo and a ham and Turkey heavy lettuce no tomato and no mayo. Needless to say I was upset. I called them and spoke to a manager. He offered to remake them but I wasnt driving 20 minutes back there and 20 minutes back home when I had hungry kids waiting to eat. The manager said "I cant seem to find your order listed, but I'm not going to waste your time going through 325 orders." Took the credit he offered. Went hungry. Kids wouldn't even eat the subs I had because they were cold and soggy. People need to realize in some instances dinner time is a struggle. Getting everyone to agree and everyones order is a pain in the butt, then when the stuff you pay for is wrong. It defeats making the decisions anyhow. I'll give my brother the credit. He eats there almost everyday. They know him by name. I wont eat mancinos again. I'll try the new competitor on beckley rd. Heard GREAT...

So unfortunate! Staff in the kitchen carry around bowl of food eating and talking near food assembly areas. They know they can be seen by the costumers, so they comically walk behind a stack of pizza boxes to shove food in their mouth so some customers can’t see them eating or stand behind yet another person standing around talking. I counted five employee cups with beverages in them on the food prep counter all around the meat slicer. They go take a drink then return to their duties. If you cannot control good food prep etiquette at least make sure people are not able to see it. I have worked food service in a kitchen and know this should not be happening…

This place has much to be desired with its current team. Needs to be trained, or have people who care just a tiny bit more.

Very disappointed…. This place cannot hold a candle to other Mancino's around MI. Food quality and freshness has declined VERY noticeably. Prices went through the roof and are ridiculous as the quality fell through the floor and keeps...

Disappointed! Picked up Chicken Nachos to go and the cheese and nacho chips were both so hard. Shredded cheese was hard like melted plastic and chips were hard like they used stale chips. Although I've never had chicken nachos from this restaurant, I've had shredded cheese nachos before. Unfortunately, they baked "my" order of nachos wayyyy too long. I live less than 10 mins away. Customer service lady asked me have I ever had their nachos before and was told I should have consumed them when they were hot. If not, the cheese would get hard. When asked if I could get my order re-made, I was told with an attitude no you just need to order for dine in next time. I even asked if I could exchange for a sandwich. No lunch for me, just fresh lettuce, tomatoes and olives on hard chicken nachos today. Overall the nachos look great, but definitely poor customer service. If I could give them no stars I would. I'm sure they could afford to give rotten customer service since there are only a few places worth eating at here in...