Chili's Grill & Bar — Restaurant in Bay City

This happened to us yesterday. We got there, a group of three men. They sat us on the side without the bar. The host got us water because she couldn't do the alcoholic beverages and the waitress was nowhere to be found. Before she got back we decided to sit on the side with the bar and she said it was ok. We sat and waited for our waitress to come. 10 minutes go by, nothing, another 10 minutes go by, nothing. We sat there for 20 minutes before we had to go to the bar and ask for service. There was a waitress waiting on that area. She went to every table except our table. Two guys show up and sit behind us, two minutes later the bartender comes and takes our order for drinks and food. After she leaves the waitress decides to help the table behind us. Still not one time acknowledging us, the women behind the bar had to bring our drinks to us. Still nothing from the waitress but the other tables are getting service from her. One of the guys I'm with got a salad with his 3 for 10 meal. He stops the waitress and ask for another side of ranch, mind you she wasn't going to stop. He never received the ranch from her, one of the bartends brought over another salad after he already ate his salad. She asked who ordered a salad and we said no one he wanted a side of ranch, so she just left the salad there. The other man I was with, decided to find out what was going on. Me personally, the waitress could have slipped and cracked her head open and I would not have gave a damn at this point. So the lady he talked to said something to her and she came out with some bullsh!t line. "I'm sorry, I wasn't sure if this was my table and I wasn't ignoring you", bullsh!t. She was the only waitress in that whole section, the whole f-ing section. Needless to say she didnt get a tip from me, but I made sure the bartender got a good tip. I should have given her more because she was making drinks like she was born for that. They were amazing, if I could rate each process of going to a restaurant she would get all five stars. When you wait tables or work at a bar, any kind of judgements you have personally stay at home. You're working at a place where people come to spend their money to have a good time, feed their family, enjoy their friends, not deal with...

Service gets no stars. I’ve never been treated the way we were last night. To start off everyone was served their drinks. I had to wait 15 minutes for mine because she forgot it. Then our food, every plate was brought out at different time. 15 minutes minutes in between each plate. Once everyone was served except for me and my best friend who’s in town, they went to the car because the kids were tired while we sat there still waiting for our dinner. We watched other families get served and eat together while we were forgotten. The manager could only say the kitchen is backed up and that was an unacceptable excuse. They finally brought my best friends food and it was cold. I finally flagged down a lovely lady named Rhonda and told her I was still waiting for my dinner as she looked at where everyone else left the table already and was appalled. I finally get my food and I told our waitress I needed a togo box and the check bc I wasn’t staying any longer. I had to get Rhonda again to make that happen because I’d still be there as I type this if I didn’t. Our waitress refilled everyone’s drinks 1 time. My kids sat there with no drinks for most of their meal. She never even asked if I wanted another drink, I order a margarita and I did want another one. I will never go back. When I pay good money to go out to eat I actually want to eat with the party...

Terrible. It's now 2 weeks after my visit to this establishment. While visiting a friend, we visited this resturant. Two weeks later I am still astounded by how bad the service is here. We tried to order drinks. We were IDed, which is was no problem. "Can you take it out?" "We have to make sure it's real". "Okay....." she disappears and 10 minutes later she returns with slips of paper we have to then sign apparently to order drinks. On this paper there is an assortment of personal data. I have to say. Chillies has no business taking my personal information. But that is beside the point. I refused to sign the paper. By this point the server, who had made no attempt to show us we are welcomed what so ever, left. Then, in no sort of hurry, the "manager" came over. She made us aware that in order to serve us drinks we had to sign it. I asked the gentlemen next to us, who was drinking a bear, if he had to sign such thino for his drink. To which he replied no he didn't. By this point I felt they made it clear that we were not welcome here. Instead of trying to beat around the bush and argue with this person . I said "we came here to have a drink and eat some food. If you are don't want to serve us we will go somewhere that will". "Goodbye" she saids. We went to Applebee's down the road. Where they asked for our IDs we showed them and...