Cool J's Premium Water Ice — Restaurant in Bear

Lady at the counter had a surprisingly funky disposition- she gave quite a rude attitude and was unwelcoming. I was the only customer in the shop but she seemed irritated having to serve me, couldn't answer my question about menu options- she just rolled her eyes and pointed to a sign- maintaining that funky attitude the entire transaction. I even tried to make polite convo with a few compliments while waiting for my order and she just grunted. Not sure what she was going thru to be so nasty but I don't need to ever return to find out. Another local business lacking hospitality... Updated To Respond: Your response is loaded with as much hostility as your in- person service. If you think a personal loss justifies giving customers a bad attitude then you are the problem and you should raise the service standards for your business. You have the nerve to be rude to a customer and then be upset that I leave a review about that experience. If you are concerned about negative reviews then don't give negative attitude and poor service. So indeed I left a review, what else would you suggest in this instance? Should I have stood there and exchanged ignorance with her and returned the nasty attitude she was giving me?? If mourning a loss causes one to be mean, rude and mistreat patrons- perhaps the best decision would be to stay home and deal with your emotions. And what does mourning have to do with being rude? I said she was nasty not sad. Thats a ridiculous explanation. But whatever the case, you can't expect customers to be understanding of your anger or bad attitude. When you open your doors for business you should be ready to receive customers and be pleasant. Just like you're having a bad day- you have no idea what a person walking thru those doors is dealing with either. Imagine the disappointment of going to an ice cream shop for a lil "pick me up" and being treated rudely. Would you be OK if customers walked in your shop with an attitude and mistreated you because of their problems?? I could have been slightly more empathetic if there was at least some accountability in your response. You obviously are aware of the exact day & time of my visit because you managed to put a time stamp on it by offering the excuse- thereby validating my review.. You are clearly aware that I was mistreated in your shop and the service was indeed rude- you admit that in your excuse but you still refuse to apologize..How shameful. Your response should have been a sincere apology instead of adding insult to injury. You are the rotten apple of small business. You can't claim years of excellence if you aren't consistent. This gaslighting excuse was lame & revealing, you'd have been better to not respond. It's regrettable that you responded the way you did instead of taking the opportunity to redeem yourself. A professional/ appropriate response would've been "Hi Giselle sorry for your experience, we admit we've been off for the past few days. But we hope that you return and give us a chance to make up for the experience." You people need to develop/ improve your...

I see you like to attack people who leave poor reviews and blame them for the service they receive. Not the best way to win people back for a second chance.

I understand not being busy so doing other things on a laptop but theres no excuse for three people saying good bye multiple times and the owner not replying until they are at the door. Or ice cream already melting when you're handing it over. Not having basic things like napkins available. I honestly came to see if the poor quality and service received today was a fluke, but when I saw your spunk for attacking people who share their unfortunate experiences, I figured I'd better...

I had an incredible time at Cool J's last Saturday night! The comedy show was absolutely hilarious—I was laughing so hard my sides hurt! The comedians brought their A-game, and the energy in the room was electric, making the experience even more memorable.

And let's talk about those After Dark Water Ice drinks! They were the perfect touch, adding just the right vibe to the night. Cool J's is such a hidden gem in Delaware—I wish everyone could experience it! Can't wait for the next show! I found out about Cool J’s comedy show on...