Los Gallos Mexican Restaurant

This ranks as one of the worst dining & customer service experiences I ever encountered. Where do I start...

1. We waited & waited much too long for the server to acknowledge us. It had been a very difficult day for me, and so my friend was trying to end my day nicely.

2. When she did arrive, she did not take our order. She (without apology) stated that she had to service the bar area patrons. It was jam-packed on the other side where the bar is located.

3. She returned to our area several times without looking at us yet leaning over, giggling, & giving much attendance to a table of 6 right next to us.

4. Meanwhile, a gentleman brought the chips & and salsa. We ordered a side of Cilantro & Pico de Gallo. A long time later, she returned with him and proceeded to translate our request. The side finally arrived, but without the bowls we had asked for.

5. She finally took our order. When the food was delivered, mine was a completely different entree. My friend's order (fajitas) was obviously very short on chicken & appeared to have been precooked & not fresh. The server who delivered it INSISTED that I had ordered this wrong entree, literally telling me that what was in front of me was the same thing I repeated to her that I had ordered! She finally picked up the plate, obviously exasperated. My extra order of a side of beans was not dropped off as she pointed to the plate, saying beans were under there!

6. Again, our waiter never appeared at our table but spent a lot of time with the table of 6. Finally, my correct order arrived with cold beans & without the extra cheese I had ordered.

7. Picture this scene: all the while we are battling fruit flies. A few at first, which was bad enough, but once the food was put down, we were swarming with them. We had to cover our beverages, chips, salsa, sides, & plates with napkins as we: a) was still waiting on the manager to fix the chicken issue for my friends entree and b) for my beans. At this point, we were incredulous to all of these occurances!

8. The manager finally appears. She brings a new batch of chicken for my friends' fajitas. She said she was doing a new batch of beans but instead brought the same ones smothered in half melted cheese.

9. The manager exclaimed & explained that the fruit fly issue must be an Ohio thing!" She went on the say that she "had recently moved here and where she came from had no such problem. " She told us that, "spray every morning, and they every might, and they pour bleach down the drains as was suggested to her."

10. So! The fruit flies won! They landed in my food and the carryout boxes. Once we were able to get the manager back, she examined my dish and the carry out boxes. She said,"Oh! They are natural so it is okay" as she was walking away.... I said, "Are you literally telling me to eat around the bugs because they are natural??" She grabbed our check in a huff, saying, "ok! Fine!" She returned after a long while with a new check that, although had my entree removed now, had extra charges for the chicken, etc...!

11. And to top all of this off, our waiter returned and said, "All of our tables received good service and were happy!" I asked her to repeat it because I was not quite sure of her meaning. With a smirk, she said, "We were the only ones! Everyone else was happy!"