Madam Mam's Thai Cuisine, West at Bee Cave the Galleria — Restaurant in Bee Cave

EDIT: I will edit my review to reflect the fact that the owner called my husband and apologized and acknowledged the way things were mishandled. We greatly appreciate this. Favor gave us our whole money back in addition to $20 in gift certificate due to the issues that arose. Despite the fact that the owner was kind enough to call us, we will not be returning back to this restaurant. This restaurant has lot a lot of quality and care and from what I hear, it is no longer the same business that it used to be. I hope this changes and that we can perhaps pay another visit sometimes. But given that our order was made in error over 3 times with 2 of the times having no acknowledgement and no apology is enough for us. I hope they work on their systemic issues.

I rarely write reviewes. I simply have no time but tonight convinced me to write a review to save others from the headache that we went through. The customer service here is absolutely horrendous. We ordered our food from favor (obviously all electronic order with clear orders). We received our order completely wrong over an hour later. We verified with favor that in fact the restaurant gave the wrong order and that the gentlemen who delivered our favor alerted them that they are giving two orders that have the same receipt. The favor driver was told that nothing was wrong and he got the impression that either they didn't understand, care, or had a language barrier. We received an order that was nothing like what we ordered. When we called Madam Mam's, the manager asked us repeatedly whether we had looked in the bag and whether we were sure. After being told that the order was wrong for the 10th time, they went on to blame favor despite being told that the driver specifically noted irregularities with the order. The manager clearly took no direct responsibilities. Despite being able to make the food as they were alerted prior to 9 PM (before kitchen closing), the manager refused to do any of the options that in the past other business owners made in order to mend their error. They refused to refund us directly, noting that we could only have credit. They refused to remake the food for delivery or for pickup. It was clear that the manager DOES NOT care and that we were inconveniencing her at the end of the night. To make matters worse, THIS IS THE 3rd ERROR that has occurred in the span of the past year regarding separate orders. We will not be coming back here. Customer service is horrible. Management is horrible. Food was and is still good but I personally would rather choose a small business that holds themselves accountable and cares about customer service and their...

This was the worst experience EVER. After being seated at a table, I kidnly asked "Onn" the manager to move us to a booth because my son didn't want to sit in a high chair. Hannah - a server, very RUDLEY told us that we couldn't and acted like they were all taken ( there were 4 occupied tables/booths in the whole place). I looked at an empty booth right behind us and as she rolled her eyes finally let us... Once we were seated, all 3 of the wait staff walked by us about 3 times each and never greeted us. We waited about 7 min for someone to finally take our drink order....and I had to ask for a server to do it. Mind you, another table had walked in after us, had their drink order taken and brought to them before we even were asked what we wanted. We ordered 2 glasses of wine and an order of rolls. Once our wine was brought to us, we ordered our 1 plate to share. After about 20 min, our plate came out but we never got our appetizer. When I asked the server RYAN, he gave us his excuse and went to get them. As he walked away, I noticed that he brought me the wrong food. I ordered beef not chicken. Once I let him know that he got that order wrong, he made yet another excuse about why it was wrong. He said it was my fault as he took my plate away. We finally at this point got our appetizer and as we were eating it, pulled out a LONG BLOND HAIR... uuugghhh. When I flagged down Ryan, to show him, he asked me if I wanted him to take my plate away... ummmmm YES PLEASE... after eating our correct and hair free food, and getting the check, I asked Ryan to have the manager come out so I can tell him about our horrible experience. After going back and forth for about 20 min with the server, Onn, who apparently is the owner and also standing in the kitchen where I COULD SEE HIM, refused to come out and apologize for his establishment. Then we were accused of harassing Hannah for asking her for her name. Once WE, the customer, were accused of harassing, we left. As we were getting in the car, we noticed that Onn decided to show his face and was standing at the bar.... THIS PLACE AND THESE SERVERS...

Had one of the worst experiences in this restaurant last night unfortunately!

I’ve been going to Madam Mam’s for years and been to this particular location off of Bee Caves multiple times as well, however had one of my worst experience.

We ordered 3 dishes (fried rice, stir fry, and a curry) and my wife asked for spice level 3; The food was extremely spicy for us and couldn’t eat the fried rice or the curry. We were very hungry, so tried to work through the stir fry since the white rice served with it helped cool down the spice a bit.

We let the waiter know what happened and said that we were going to ask them to cook them with no spice again but since we lost our appetite, to just charge us for the stir fry and not charge us for the fried rice or the curry and she can take it back.

The response was unbelievable and borderline comical; Here is a list of events that proceeded:

I) She accused us of eating our dishes and not wanting to pay. Clearly not the case since we took a couple bites from each dish. I poured back the fried rice I had on my plate to the main dish to show her that. Full plates!

II) She also said she won’t make it again saying we had asked for spice level 3. We let her know that we didn’t realize it will be so spicy, we thought it was medium. She said it is medium. The fact that we clearly struggled and wouldn’t eat the food was none of her concern and ended up paying full price for all 3 dishes although just had half of 1 dish.

III) When I let her know to not worry because I will pay the full amount, but just not visit the restaurant again even though I’m a regular. She literally said “don’t come back” which is unbelievable to hear at a restaurant in this country!

IV) Asked to speak to the manager; she told me she was the manager. Asked to speak to the owner, she refused. Asked for her name, she refused saying I don’t need to know that. Asked how long she’s been working as a manager; she said “longer than I my age” lol

Worst experience at a restaurant ever and definitely...