McDonald's — Restaurant in Bee Cave

Completely unacceptable and I doubt I will come here again. I shall demonstrate my stance with a story. I waited over 8 minutes, I went outside for a phone call, and came back to my smoothie still not being made. I gave the benefit of the doubt, thinking that they may have seen me go outside and waited: after all, a smoothie takes only a few seconds to make. After waiting about a minute, where the cashier stared blankly into space and the other worker milled around in an attempt to look productive, though he only moved two receipts a distance of 2.3 centimeters, I finally asked what was taking so long for my smoothie. The cashier gave me a blank stare, not even registering the fact that she had rung me up only a few minutes prior, while the other worker was completely confounded. He looked at the strawberry smoothie that had been sitting on the coffee maker since I walked in and asked if that was mine. When I told him no, he only became more flustered and milled around for a few moments, shifted the receipts again, then finally asked what I had ordered. The cashier still had not moved at this point, not even turned her head. Maybe she was on a depressant of some sort, she certainly didn't seem to have an intellectual disability aside from the inability to respond to a situation or offer any help. After 20 seconds, I told you smoothies don't take long, I finally had my blueberry pomegranate smoothie and an unintended addition of annoyance. It had only taken two workers, in an empty store, 13 minutes to provide me with my order of a medium smoothie.

If you walk in and see a blonde cashier, it might be the...

This McDonald’s doesn’t even deserve a star worst McDonald’s I ever went to. I went in today for my lunch only had 30 mins went in and there was barely any people then I placed my order on the kiosk and it didn’t even give me a receipt and people started coming in which keep in mind I already had order my food. So I’m waiting and I get up to stand in the front because it’s been like 15 mins and I see people who came in getting there food before me and I look and mines just there sitting on the counter then more time goes by and it’s been my whole 30 mins and I call for one of the people and tell them I want a refund and he goes and tells the manager and she like doesn’t care doesn’t say anything to him and again I’m waiting like another 15 mins just to get a refund while there’s a big line in the front cause no one’s taking orders in the front and so the same worker I told I wanted a refund try’s bringing me my food again while it was sitting there for 40 mins and I tell him again I don’t want it because all my time I had wasted which keep in mind I only had 30 mins for lunch, so he goes and tells the same manager again and he says something but I don’t understand because she said it in Spanish and then I’m there waiting again and then finally the main manager comes out and gives me a refund and I paid which card and she gave me cash instead smh the worst McDonald’s ever I basically waited a whole hour to just get a refund because my food was just sitting there they were only worried about the cars in the drive through and not the...

WORST CUSTOMER SERVICE. I used my app to get free medium fries with the purchase of $1 and when they redeemed my code I got a check mark on my app that it was redeemed successfully yet on the McDonald’s cashier it would not go through as it would say the code was already redeemed. I explained to the manager that I had not redeemed the code if not it would not go through on my app but she still kept saying that because her cashier said it did then she would believe that. I told her if I can speak to a manager and she said she was the “manager” which was funny because she ended up calling someone about my situation in Spanish. (I thought you were the manager ? ) I don’t think she knew I speak Spanish so told her that was she was telling the person on the phone was false because I had not redeemed the code elsewhere. Long story short, it was probably a glitch in her cashier and instead of honoring the code she told me AS A FAVOR she would give me free small fries. That was such a slap to the face as at the end of the day I would have preferred for her not just not give me any fries than thinking she was the one doing ME the favor of giving me small fries. I ended up going to the whataburger right in front. As management myself you should never take up a huge amount of time arguing with the customer. For fries??? They lost business and obtained a negative review instead of just honoring the medium fries. Huge disappointed from the “manager”...