Friendly's — Restaurant in Bel Air

The assistant manager Christina is the absolute worst. She just sat there yelling at us over the phone because we were missing items yet again from a to go order we placed and I'd emailed the store manager because this was now the 3rd time we had problems with take out from there. She claimed she personally handed all the items to us and that it was just left behind on the counter. However this isn't the case, she's just covering her behind. She also claimed the 2nd time we had an issue that she personally packed our order, mind you we checked it WHILE STANDING THERE, noticed a meal was missing and she was totally rude and unprofessional about it. So really can't put much weight on her "personally" being the one to do it. Hell I wouldn't doubt if she tampered with our food since she "personally" handled it knowing we'd had bad experiences before. Both of those times they were also past the promised order time and claimed it was "busy" even though the restaurant wasn't even close to full. They clearly cannot handle the business at this location anymore. The first time we'd had an issue we got home and realized we were literally missing half our food. I tried calling 7 times and nobody bothered to answer until I was on route back to the store. I have the proof of this. He then proceeded to tell me there was nothing he could do for me that I have to contact the store manager. Which I did and finally got a refund after having to be a pain in the butt a bunch of times.

I do NOT like to be the complainy customer, but in instance it merits it. The food quality has gone way down, the prices have increased and the customer service at this location is terrible. I doubt they'll be there much longer.

Oh and to boot just FYI I've seen them clean the allergy milkshake thing with the exact same rag they just cleaned up peanut butter up with. So don't order if you have an allergy, you'll likely...

We had the worst dining experience here last week. The service was lousy, the food cold and inedible. Our waitress ignored us. It took 2 1/2 hours for dinner and ice cream. We waited over a half hour for our waitress to come take a to go order (we told her we needed to place a to go order, and she said she "would be right back with us". We even asked the manager to send over our waitress. She yelled, through the restaurant, that table (whatever number we were) wanted us. The manager never followed up to make sure the waitress came over. And never even asked us what we needed help with. Ten (10!!!!) mins later our waitress finally came over. We placed our to go order, only to hear the manager complaining and telling at the waitress that it was too late at night to take food odrers (it was 20 till close!) Thankfully one of the other waitresses stood up for us telling the manager we waited a very long time to place the order. I wish she was our waitress! I know that many palaces are overworked and understaffed right now. We tried to be patient, but the lack of service was beyond acceptable given the fact that the two other waitresses were keeping up their tables no problem. It is also hard to be patient when your server is standing around chit chatting about other workers with the managers. She had time to talk and gossip, but not enough time to check if our food was ok, or if we needed anything? I was also very disappointed in the way the manager handled, or should I say didn't handle the situation. And to verbally complain about us ordering food, was not professional! We will not be spending our hard earned money that this...

Don't expect Friendly service as an employee at this location. The hostess and our waitress were hospitable towards us and the food was fine, but the manager was horrible. The restaurant isn't large, and she sat in the front, barking orders to employees and discussing schedules and upcoming events within earshot of diners. She told one male employee that he could no longer wear the sweatshirt (I'm assuming due to seasonal uniform change) and he needed to wear his shirt with his name on it. The manager thought it appropriate to then state to the hostess, who inquired about her own shirts that employees need to "earn their shirts". Why I was privvy to all of this information regarding uniforms as a diner is a mystery to me. The hostess couldn't properly host as she was consistently ordered around in an extremely unprofessional way to bus tables. Whenever she wasn't at her post she was then told to seat people, as if she wasn't doing her job. The entire meal was uncomfortable for my family. My child couldn't focus on our table conversation due to how loud the manager was speaking in the lobby. I mean, I'm not a restaurant owner but I cannot believe this is standard practice to discuss business with your employees from the...