Red Robin Gourmet Burgers and Brews — Restaurant in Bel Air

The waitress was friendly. (We tipped her despite the travesty that was our meal.) The female bartender did her best to ignote us. She had no patrons and ignored oir request to have the bench seat cleaned. She told us that someone would be with us shortly and left us standing at our table. She was argumentative and continued to have inappropriate and personal conversation with other staff during our stay.

Despite the redundancy of the menu, we have eaten here often and typically enjoyed a burger, endless fries and a drink in the bar area. This evening, we were told to be seated there and there were several empty tables but all but one had been cleared. We had to get the attention of the staff to wipe the bench seat that had spilled food on it. We received dirty appetizer plates (twice). We ordered the speckled lemonade with absolut and a mojito. The mojito was fine. The lemonade had no absolut in it, but we were told repeatedly that it did. (Remember, we come here often and are aware of...). I ordered a medium rare burger in a lettuce wrap, instead of a bun. I received a hard charred burger on a square bun. I sent it back and waited and received what I am sure is the same, exact, burger with approximately 1/4 head of lettuce on top. It was not wrapped, or recooked to order. The greasy, garlic, fries were the same ones that had been on my original plate and they were cold upon return to me. This had been a great stop for burgers and drinks, but no longer.

We became sick to the stomach an hour later. I purchased a soda while walking through Target to try to offset the nausea. It continued when we got home and then my spouse began to feel badly. We spent the rest of our night and so far the next morning, in separate bathrooms.

We refuse to spend our time and money here again. There are many options for burgers in the area: TGI Friday's, Chili's, Double TT Diner, to name a few. Don't waste your time or risk your health at this location of Red Robin. They are sure...

I went to Red Robin to get a drink and a burger. I came in and was seated at the bar. The bartender maintained a great attitude and showed great multitasking skills as she was on her phone the entire time! The first drink I asked for a blue drink, they didn't have the syrup that makes it blue. The second drink I got was horrible and finally I asked for a long Island and that was not made well at all. I am a drinker and I've been to several different restaurants and long Island is my go to...most people get it right but some don't. I couldn't send back a drink for the second time so I made it work. I asked for the condiments and toppings for my burger to be placed on the side, of course they were on the burger and that annoyed me because I asked and was told ok. My fries were not hot and I asked for honey mustard and that didn't come out with the food so she had to grab some. I asked for more fries almost immediately and when they came out they were cold. She asked me how was doing a few times and the last time I told her not a great experience. You didn't have the new drink that's on your menu, my burger didn't come out the way I asked and my fries were cold. She said I can get you more fries and I told her I didn't want more fries. I felt I did too much complaining (rightfully so) and I didn't want anyone to do anything to my food, not saying they would but it's a thing for me I don't like to get food after I had to complain to them about my food.

Maybe other people have a better experience but mine wasn't the greatest...

My wife and I are, or I should say were, regulars at this Red Robin. Until today we have always enjoyed the people and for the most part the service. However, today was different. We were so insulted by the General Manager that we won't go back. We almost always order the same meal. Today the wrap was rubbery. I thought it was just the outer layer so I pulled it off and tried to eat more. However, it wasn't something he could chew. I sent it back. The General Manager came out to our table and said that he and the other managers noticed that we often send food back. False! I only sends it back when it is chewy, maybe 1 out of every 3-4 times. I never ask for it to be removed from the bill, only to be made correctly and fresh as stated in the menu. Wow, for the General Manager to basically say their sub par and stale wrap is our fault and then to tell us that he and the other managers talk about us. Why not just say "hey, we don't want your business, don't come back". How rude! When I asked the server, who was fantastic, but clearly felt uncomfortable, for his name and the phone number for the corporate office, he came back and said that wasn't what he really meant only made the situation worse. So on top of insulting us he came back to the table and lied. We won't go back and we'll spend our money and give our business to one of the other restaurants in the area that appreciate...