Wendy's — Restaurant in Bellaire

I accidentally sent my mobile order to this store instead of the one near me, as for whatever reason it showed this location as closest despite being 14 miles away. Couldn't cancel through the app; and their support was already closed. This should of been an easy enough fix with a call to the store to cancel the order so I can reorder it at the Wendy's that's right up the street from me. After trying to call over 10 times, I ended up having to drive over 30 minutes away to pick up food that'd be cold by the time I'd get home just to have one the employee's giggle and let me know they don't pick up the work phone at this location for whatever reason? The guy even looked confused when I suggested they should maybe answer their phone if their location is accepting mobile orders. Not to mention they weren't even busy, it practically looked...

Extremely Disappointed: Training Issue

I went through the drive-through com I looking forward to trying the new baconator breakfast combo with a coffee, 4 creams and 3 sugars.

The young lady at the drive-through was very kind and professional. After a very short wait, she handed me my food. I left without checking.

I was almost home when I had to pull over. Apparently, they gave me the creamers for my coffee in 2 oz containers with plastic lids that did not contain the fluids properly.

The creamers had leaked all over my bag, into my potatoes, my sandwich, my upholstery and saturated my sugar packets. My coffee cup was filled all the way to the top that I had no room to add the cream or or the sugar.

I ended up throwing most of my meal away.

Words cannot express how disappointed I was. Clearly an operational,...

I had an offer from a 3rd party and the very very nice gentleman at the counter helped me manage that app with the Wendy's app. He was so patient explaining the offer and the menu. I didn't order anything else and he offered me a water glass without me asking. Then the food came, toasty warm and freshly made. I had the spicy chicken and it was a very good size patty, the bun was toasted and even when I got the sandwich home in my with the A/C on in the car, it was still nice and toasty warm. The dining room is open now and very, very clean. I do not regularly eat fast food, but I will definitely consider Wendy's and going to this Wendy's location based on this excellent experience when I need a quick meal. I do like Wendy's chili which you cannot...