KFC — Restaurant in Belleville

I would give no stars if I could. The restaurant was beyond disgusting and dirty. When I pulled up to the restaurant the staff was sitting at a table. As I got out of my car and approached the door they all ran to the kitchen. There was soo much food and trash on the floor in both the dining area and kitchen it looked like it had not been swept or cleaned in well over a month. Against my better judgement, I still placed an order to go. The person who I assumed was the “cook” was in the kitchen adjusting his hat and making sure his hair looked ok. Again, IN THE KITCHEN!! As my things were being bagged, I requested butter. The persons body language expressed he did not want to have to do an extra task to complete the order but then reached to throw what I discovered was plasticware instead of butter when I got home. In addition to not having the butter as requested, I was missing a complete whole large side. I also had ordered a 12 piece bucket and 6 of the pieces were wings! I will...

was second person in line to order food. took about 10 minutes for the person in front of me to order, and another 5 minutes before the order taker asked if I had placed an order yet. the person that finally took my order, walked and/or looked over to the counter (where I was standing) at least 10-15 times in that 15 minutes. took another 5 minutes to get my food. while waiting for my food, another customer came in and the manager took his order almost immediately. the manager also looked over at the counter at least a dozen times, while I was in that 15 minute hold pattern. Terrible service This place should be shut down. I don't ever order chicken from here, only the pot pie and Cole slaw. Their chicken is NASTY!!! There was also a couple of teenagers laying down in the booths having not ordered anything...just wanting to take a...

Scheduled a pick up for 5pm tonight. At 5pm, app said order was ready for pick up. Walked in and there were a few other people saying they were waiting 20+ minutes for their online orders as well. At 5:15 (15 minutes after my pick up time and the app saying my order was ready) the employee told me it would be another 15 minute wait for the chicken (6 pieces original). I told them I’d just like to cancel my order and get a refund and they told me they’d get the manager. I stood there for another 10 minutes and they all stayed in the back of the restaurant. Ended up having to call the 1800 number to speak to someone. I get being understaffed but this was insane, and sounds like a common occurrence at...