Subway — Restaurant in Belleville

I've visited this location frequently since management has changed. They used to have a notice showing which sandwiches a coupon could be applied to. Not seeing the notice, I asked the young man preparing my sandwich if the sandwich I wanted would apply, he said yes. When I got to the cashier, the lady said the coupon could not be applied to my sandwich, I explained that I'd asked the guy before we started and he said it would be. The young man even admitted his mistake to the lady and said he thought that sandwich was included and asked if they could make an exception since it was his mistake. She still said no and began to berate him in front of me. I've been in customer service for 17 years and the level of unprofessionalism I witnessed was astonishing. I won't be returning to...

Sandwiches were good, but what I really need to brag on was the service, excellent greeter, she jumped right in did her thing, but what I really truly want to say is just how much the boy doing the finishing up was so great as far as safety w the food, he had to remove his gloves to grab orders that were online and printed, he took them to the girl for her to make. Came back went straight to wash his hands, used sanitizer after washing and put on fresh gloves. I cannot brag enough on this boy. Great job kids who were working on March 15th at 5pm. Thank you to the manager, and owner for such a great and...

This location has been taken over by a new ownership group. You can tell that they have driven tons of customers away. Every worker at this location is a part of the owner's family. They now only allow customers to use their coupons on the ten subs that they have chosen. Of course, it is the ten subs that are the cheapest ones on their menu. This is despite the fact that the coupons CLEARLY state which subs can be purchased with the coupons and which ones can't. I will be looking for a new location to eat at since this one has gone down hill with the I.M...