Jimmy John's — Restaurant in Bellevue

It was the worst experience,... I have been lied to about the length it would take to be delivered (30mins), since I am a diabetic, receiving food at least close to the time stated is really important and I ended up with the shakes and light headed by the time it arrived about 45 minutes later than what the gentleman on the phone stated. the manager I was helped by was Rude and said I lied about the type of sandwich I got, I ordered chicken Caesar ranch with no onion because I am allergic to onions and I got an Italian wrap with onions, I placed this order and I asked for no onions with 3 witnesses, of which two are here tonight while I write this,.. I placed the order at 5:39 pm and it arrived at 6:45 pm. I called back later to ask to speak to a manager and was transferred over to Michelle I told her that the item did not arrive even close to the stated estimated delivery time and she said that I should not have even given an estimated delivery time (even though this is part of your advertising campaign) I also told Michelle that my order was wrong because what I ordered was a chicken Caesar wrap with no onions ( see allergy listed above)and what I received was a Tuscan Italian wrap that HAD ONIONS . . The receipt shows that a Tuscan Italian is what was in the bag .. when I told Michelle this she asked a girl in the back what No. 1 was and was told that it was a chicken Caesar ranch wrap and Michelle accused me of lying and that a No.1 was what was sent to me!!! You could smell that the wrap had Italian meat and onions in it even before it was unwrapped. Michelle then stated that I was no longer allowed to order from that Jimmy John's store #1018 in Bellevue Ne and they would no longer even deliver to my address. I have been a customer at the stated location since 2007. if I could give a ZERO star no-confidence vote I would! Michelle should network in ANY customer service position and certainly not...

My husband and I come here frequently, however we decided to order delivery this time around since we just came home with our first child from the hospital. I ordered the Italian night club, the sandwich arrived without any meat at all on it. Although they did offer to replace and send me out a new sandwich, when asked, the person on the phone refused to give me the managers name, and when asked when the new one will arrive, stated that ”it will be out when the delivery driver leaves with it”. He also made it very obvious that by me wanting to speak to the manager, would interfere with her making my new sandwhich, and told me, “do you want me to hand her the phone and tell her to stop making your sandwhich”. (Also- requested my husbands sandwhich cut it half, it was not. Requested extra mayo and mustard on both- only one packet of each was sent.) Needless to say this small incident left me flabbergasted and sort of put me in the blues my first night home...

I went to the one off of 370 by Twin Creek. Could have been a staffing issue I don't know. We had pre-called in our order the drive-through gal said that I could pick it up through the drive-thru . since other Jimmy John's are fairly fast I figured the wait wouldn't be that long. .there was only two or three cars in front of me and i was in line for well over 30 minutes.. and I was stuck between two cars so I couldn't exactly back out of that location and just go in and get my order. So that was ridiculous. Mean the wait was ridiculous for any of us in line the wait was ridiculous. Nothing was soggy I'm sure it sat there for a good 50 minutes before I finally got it. If I didn't have a back injury I would have just walked in and got it, which speaking to other people is the better way cuz the drive-thru has a tendency...