Papa Johns Pizza — Restaurant in Bellevue

Ordered for delivery. Was quoted 33 minutes in the onfirmation email. After an hour, I went to call and got a notification as I was dialing that my order was delivered. I looked in the hallway to make sure it wasn't left by the door and there was nothing. Called the store and the driver was back already. The lady that answered the phone asked him what happened. He claimed to have knocked, which I didn't hear anyone. She told him next time he should call the customer if they don't answer the door. I told her I'd just come pick it up if she would refund the delivery fee and tip. She said she couldn't do that. I told her I was worried my food was getting cold. She said they were remaking it so it wouldn't be cold and she would send it out right away. I told her I was still coming to pick it up because I didn't want to wait another 30 minutes at that point. The only reason they get 2 stars is because they actuallly did remake the pizza and breadsticks fresh. However, someone that WAS a customer every week or two is now no longer going to be ordering from this location. For the record, I did tip well because its 100+ degrees outside, so that shouldn't have been an issue...

Ordered pizza at 10:06pm, expected delivery 10:40pm. Had to use PayPal because the website said the location was not accepting credit card payments. Weird. Called at 10:21pm to see if they could bring cups for our 2-liters and plates because we're in a hotel. Manager was super defensive thinking I was questioning where my pizza was but I wasn't. She said no they don't have them very rudely. Delivery was not made even after posted closing time. Called 3 times between estimated delivery time and closing time inquiring about the status of our pizza. Manager insisted "SHE" was out for a delivery and would bring ours soon. Last time I called she didn't answer - manager ended up calling me back apologizing profusely that she was in the walk-in cooler. Asked to cancel my order but she insisted it was still going to be delivered although she said she'd cancel the charge on our card. Delivery shows up at 11:15pm and "HE" didn't have the 2 liters, he was totally frazzled and his zipper was wide open. Definitely not impressed. Plus still don't...

I gave it three stars because the driver forgot the 2 liter of mountain dew. It was on time although the time estimated was 45 mins, so not the fastest in town. The pizza was good except I think they could've cooked it a little longer, there were some places the cheese wasn't melted completely. They cooked it to order which I was surprised because it was half specialty and half 5 toppings, so that was a pleasant surprise. The whole order actually was accurate, except the driver forgot the drink, but he did run up to the nearest gas station and bought one which I thought was very considerate and I did appreciate that. That saved his tip from being drastically reduced. So all in all a decent experience with a few inconviences. If they melt the cheese and try a little faster on delivery without forgetting anything then it would...