My visit was great, the sandwich was wonderful and the servear was very personable. However, my brother went to this same location a couple of evenings later and when he came back home he said he's never going back there again. Was first told they were out of bread, Had to wait for bread to finish baking, told him 10 minutes and when other customers came in they were also told 10 minutes for bread to finish baking. When it was time to make the sandwiches and my brother said he wanted the rosemary bread he was told they only had white. So, after waiting all that time and finding out only white bread was available he said he wanted one mini and one regular. Instead of starting to make the mini out of the freshly baked bread the person grabbed the stale piece of bread from the tray. My brother said he didn't want the stale bread since he had waited all that time for fresh bread. Then there was some discussion about price. Anyway, he was very unhappy with his experience and chalked it up to it being close to closing, and poor management at that location. Too bad, because over the past 3 weeks we had visited this location at...
Read moreOrdered the hot Chicken Ranch sub. I assumed it would be just as tasty sandwich like most of them. Due to cold weather I wanted a warm sandwich. With the First bite I took it was disgustingly Drowning in ranch dressing. The tosted bread was soaked in the stuff. I couldn't eat it so I washed off what could and fed the chicken and beacon to my dogs. Still hungry i only drank my soda and ate my chips. Now Hangry! What a waste of money when you have no extra to spend. We did call to inform them that it was too much dressing, per Rafale who anwered the phone. Said that they do 3 lines of the dressing per their standards and he personally made it. No apologies were given more like this how we make it too bad And that was it. No offers to fix the problem No sorry at least. A sorry for that inconvenience. Just bad service over the phone and bad sandwiching. 0...
Read moreJust opened, I live in the city so I was excited to one close and I like to support my city businesses. I had the philly cheesesteak and my husband had the meatball & "cheese. The streak was not cooked all the way, it was still pink. It was the last 1/4 of the sandwich that was this way and love a medium rare steak, but not a rare cheesesteak. Took it to the manager and all he said was sorry. Didn't ask what he could do for us to make it better. I wasn't going to finish the last 2 bites knowing it was partially raw, so my husband gave it them and they tossed it in the trash. I should have taken a picture, but in other instances at different places they give us a discount or something. If you sc one to this location, ask them to make sure the meat is well done, unless you...
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