il Casale Belmont — Restaurant in Belmont

I would give this restaurant 0 stars if I could. We visited this restaurant with a very regular customer, where not only was she treated with blatant disregard, but the management handled the situation atrociously.

We arrived at 6:30pm on a Friday, usually a packed time however on this Friday the restaurant was half full. Upon arriving, mistakes filled the air starting out with a failed cocktail request. After that, drinks--appetizers--and our entreés took exceedingly longer and longer to arrive (2 hours approximately). Not only were there exceedingly long wait times but there were mistakes within the order.

It was only after asking for the whereabouts of our entreés that we will given attention. A new server unbenowest of us was selected as our waitress--a woman of middle-age who had an extremely horrid disposition. Throughout the night, the waitress's anger problems came to fruition, resulting in short responses and an overall aura of disrespect.

Requests to fix our meals were completely ignored until we eventually had to talk to a manager. When we addressed the waitress's tone to the female manager on duty, she dismissed us completely and took the side of the waitress. Myself, my boyfriend and our friend all witnessed this behaviour, however, 3 objective views of the situation did not warrant causality from this abhorrent manager.

She ensured that problems would be fixed, however, did not even come back to address the problems that occurred (we had asked for simple requests, but she did not follow through with filling them). Overall, the female manager was simply as bad as the waitress herself.

Worse, for all the disrespect we received tonight, the waitress herself was too "proud" to even address us again. We received no apologies for the behaviour or mistakes of that night from the waitress.

She could not own up to the fact she completely disrespected and embarrassed a customer who has been visiting this establishment for many years and giving the restaurant a lot of money. Our friend knows the owner of the restaurant quite well, and is extremely perturbed by the behaviour. To me, it is extremely odd that you would treat a repeat customer who frequents your business with this much refusal to admit wrongdoings.

Dining is an experience. It is not only the food that is crucial but, a pleasant dining environment is important at such an expensive place. However, be warned that if you go to Il Casale again and continue to fuel their business by repeat visits--you will be treated with...

My fiance and I recently picked il Casale in Belmont Center to go to for a small celebration/gender reveal dinner with our parents and a couple of friends. My fiance made the reservation through American Express and was told it was fine to bring in cupcakes for the dessert. When I called to double check on the reservation I was told we would be charged $5 per person for a cake cutting fee for the cupcakes and they needed to know what the ingredients were and where the cupcakes were coming from (they were coming from a local bakery in town). The manager seemed a little aggravated on the phone by the inquiry. And although I wasn't happy with this, (especially given that I just wanted to bring in a few cupcakes), I understand that there are many restaurants who charge a cake cutting fee -- but fast forward to the dinner itself. Once everyone was seated, the server came around and asked a few people for their drink orders, but did not ask everyone at the table. Someone called her over and asked to place a few more drink orders, including a bottle of wine. I was never asked if I wanted a drink and did not want to bother the server again, so I wound up waiting until I placed my dinner order. The food itself was okay, but not great. And when it came time for dessert, when we were trying to arrange everything for this gender reveal moment, the server came and sort of slammed down the plates in front of everyone, but did not bring out silverware. Plus, there was an envelope with an ultrasound in it that went with the cupcakes, that was not brought back out, that we had to ask for back. Overall, I was just disappointed by the attitude of the server and manager because they both just seemed inconvenienced by our being there, and I was surprised by how we were treated, considering we picked this place to celebrate a special moment (and one you can't get back). (I also would like to add we did order dessert in addition to bringing the cupcakes). My overall experience from this night left me feeling pretty down about the whole celebration, and I really don't think I'll be...

The food was ambitiously priced for what turned out to be a remarkably forgettable meal (or unforgettable, if you will, due to how bad it was). The food was both overpriced and underwhelming—which is a tough combo to pull off. We’re totally fine with paying more for a solid meal, or having something just okay if the price makes sense. Cold Tagliatelle Bolognese for $31 is a tough sell. The meat was cold too, not just the pasta. Ww counted 4 shrimps in total for our $31 Fusilli ai Gamberi.

We didn’t even get through half our plates. We felt bad when the waiter came asking how was the food so we packed it home. We tried to eat it the second day but just can't because it was that bad.

There’s also a 4% “kitchen fee,” which seems like a way to pass kitchen wages to the customer. And when you pay, the default 20% tip option is calculated after adding that kitchen fee and tax. Not a huge deal on its own, but after the meal we had, it just added to the “what is going on here” feeling.

Honestly, this was probably the most disappointing meal we’ve had in the past year. We’re only six minutes drive away, but we won’t be coming back. Posting this in hopes it helps others make a more informed decision—the Google rating feels generous. (Yelp’s 3.6 might be closer...