Da Flava Jamaican and Soul Food — Restaurant in Belvedere Park

I am writing to express my dissatisfaction with the service I received during my recent visit. As a regular customer who typically orders through DoorDash, I decided to pick up my order in person on 4-3-25 Unfortunately, my experience was far from satisfactory.

Upon entering, I was met with a lack of acknowledgment from the staff. The young lady with multicolored hair displayed a dismissive attitude when I attempted to engage with her. As a fellow professional in the hospitality industry, I understand the importance of courteous and effective communication with customers.

I attempted to provide her with a flyer for [briefly describe the purpose of the flyer], but she refused, stating that I could not leave it. I was merely trying to hand it to her directly. This interaction left a negative impression and has led me to reconsider patronizing your establishment in the future.

I believe that constructive feedback is essential for growth, and I hope you will address this matter to ensure that future customers do not have similar experiences.

I do have a video of the incident. And I will be posting it on all platforms and we'll be tagging you in it. So you can see how unprofessional your young employee, yes. Just to piggyback on my post the data service. April 3rd I paid $17.82 on. 2 items. I had the smothered Turkey wing and corn bread it. It came with macaroni and sweet potatoes. I pay with apple pay. @4:06 PM the name. My order was under HoneyB I know what you're doing looking through your system.Trying to find my government name, but I ordered under my nickname.Now check that Here's a photo of my transaction on DoorDash. And here's the video...

The Mac and cheese was very dry today as if they reheated it several times and it was burnt at the bottomi would also charge 2 plates for the price of one order which I ordered and they refuse to give me my money back and then it was missing 1 of the size off of both plates. And with a bunch of rice and a little Turkey wing on the top. They pile your plate at the bottom of the rice with one. Turkey wing for these prices. It's and that macaroni is really old. Here's some pictures. I have no reason to lie because I ate there before the food was good this time it was not. Hello I'm back again July 29th I tried the restaurant again their food was worse than the last time I ate there this is my third time I would never ever eat there again the rice was hard with lumps in it and macaroni had no cheese just oily no flavor the rice was horrible mushy and dry with clumps👈🏿🙄🫣😡😡😡😠😠😠 in it nothing has seasoning on it the potato salad disgusting turkey wings undercooked this place is a disaster 🙏🏿🙏🏿please don't eat there anybody please don't I gave them three tries I spent 👉🏿 $40 on this plate and it is nasty as hell 🤷🏿‍♂️🤷🏿‍♂️🤷🏿‍♂️🤷🏿‍♂️🤷🏿‍♂️😡😡😡😡 I just don't appreciate the nasty food that they keep serving I gave them three tries they struck out this time...

The pictures and reviews I saw before ordering certainly gave me higher expectations. However, I must admit that I’m a bit disappointed. First and foremost, I received more rice and peas than oxtails. The oxtails were supposed to be the main attraction, as depicted in the other pictures I saw in the gallery. While the gravy was tasty, the oxtails chewy and could have benefited from more cooking time. Also my dismay, I realized that a significant portion of the dish consisted of more inedible gristle and bone, rather than oxtails. They certainly wouldn’t make it into my top three dishes. The rice and peas were good with the gravy, but I noticed that a considerable amount of the rice was undercooked and crunchy. The cabbage was also mediocre; it lacked any distinct flavor and simply boiled. Overall, I feel that the dish was not worth the $25 price tag. Perhaps it was a bad day for the restaurant or there was someone new in the kitchen, but given the pictures and the positive reviews I’ve read, I feel like I was robbed of a great dining experience. I’m giving two stars instead of one because I believe there’s potential and the tasty gravy, but on this particular day, they...