Chicken Express — Restaurant in Benbrook

I have done business here for many years however this evening was not acceptable. Called in order like many times before arrived and went in drive through. Let them know was there for pickup was told to pull around to window. There was one vehicle in front of me I sat behind them while they was at window for 34 minutes. Totally unacceptable!!!!!! There was people behind me as well that I’m sure was just as concerned as I was as to what the heck! When got to window finally the girl did not have correct order so now what.... well here comes Diashia or something close to that and was very rude after I ask what seems to be the issue. She explained that “everyone” was waiting on tenders?? EVERYONE!!! One vehicle in front of me for 34 minutes how many tenders did they order 600? Ask that she discount for the wait or get me freshly cooked fish rather that 45 minute old soggy fish she simply denied. I just may take the longer trip to another chicken express Freon now on rather than spend my money here to a owner who hires such people or instructs them in...

Should have read the reviews before coming here. Had lunch here and it was legitimately bad. Trying to find a single good thing to say, other than my order came out quickly.

The main issues: -Restaurant was dirty from the interior (especially the tables, floors, and trash cans) to the exterior -Employees were not friendly, bordering on hostile -Employees were hardly working, just wrapped up in chit chat when clearly there are a million things to do -Did not receive any napkins or see any napkin dispensers on tables or elsewhere -Gravy was congealed and looked nasty -Several of the tenders were shriveled and barely more than a single bite worth of food -Management is non existent, and not deserving of your support or hard earned money

Went in with high expectations and left grossed out, disappointed, and hungry! Definitely will not be returning to this location ever again but also now I’m hesitant to go to any other Chicken E location in the future based on this...

I haven’t been into this establishment in a while, and now I know why. I went through the drive thru and order 2 (7) piece strip meals, large tea, and 2 extra rolls. Got my order all was good! Made it home pulled everything out so my 10 month old and I could eat only to discover my whole order was wrong. Neither of my meals had both sides I didn’t have my extra roll. So I packed my baby back up and went up there to get it fixed. Spoke with Asst. manager Jack Jr. first off literary no customer service. He never apologized for things being wrong, he just stood there looking at it like it was going to fix itself. Finally started to get it fixed that took almost 20 minutes. Finally get it make it back home. Go to pull it all back out again and wouldn’t you know I’m still missing items! Like REALLY!?!?! I can’t believe this place. I didn’t go back up there I just can’t. Hopefully Jack refunded my purchase like he...