Little Caesars Pizza — Restaurant in Benton

I have ordered from this Lil Caesars multiple times, but this last visit was my worse experience yet. We placed an online order for pick up: a large cheese with cheese stuffed crust, italian cheese bread and 2 buttery garlic dipping sauces. After pulling away from the drive thru, we quickly realized we only received one buttery garlic dip, we checked our receipt and our order was in fact correct on it. We pulled back around and was given our second dipping sauce. When we got home, we discovered we were given a plain cheese pizza, and not our cheese stuff crust we ordered. I decided to go back up for a second time to have our order corrected. One young gentleman working the desk was extremely apologetic and quickly came up with multiple solutions to fix our order and include a free 2 liter drink and crazy bread for our inconcience. The second older, blonde, woman working the drive thru desk was visibly annoyed that I came back to correct my order and rolled her eyes when the young gentleman was trying to correct it. While I was waiting for them to prepare a new pizza for me, she began shouting at other workers about nonsense side conversations, and proceeded to go to the back of the store, still yelling to maintain these conversations. Her demeanor was very threatening, rude and out right obnoxious. Me and another customer kept looking at each other very confused. This employee was very disrespectful, and did not seem to care one bit about the environment she was creating. The younger gentleman apologized once for her obnoxious behavior. I would like to applaud this young employee for his problem solving skills and attention to the customers! He is the only reason I will be returning to...

Where to begin... I ordered online for pickup. When I arrived the lady behind the counter was super nice, but also completely overwhelmed (6 I'm lobby and at least 2 at drive by window).

I saw and heard her let the other staff know she was out of crazy bread only to here another employee berate her for doing so. I watched the manager sit in the back and back orders at her while making no attempt to get up and help the obviously busy order front.

I waited an additional 10 minutes because the first person yelling at her didn't take the time to complete the process of adding the pizzas to the pickup portal. So they were ready, but unable to be retrieved.

As for the pizza they have increased their prices about 2-3 bucks across the board (to be expected), the pizza was undercooked because they were pulling them early to get more pizzas done faster, and the atmosphere they had in store make it all worse.

Little Ceasars use to be a pretty budget friendly and fast option to get pizza... now after mentioning everything above I just don't think there is ever a use case where I would choose them over somewhere like Larry's pizza or Shotgun Dan's.

If you have no other choice it works in a pinch, but you are better off giving your money to...

If you order from this location you're asking for the punishment you will receive.

Needing to feed 30 kids for a church function.

Did not cook our order that was place over 5 hour ahead of time. When I asked for the order they knew exactly what our order was but said they just didn't get to it...

Ok I need refund. Store worker we can not refund the order.. Soooo were do we go from here. Then the manager didn't have time to talk was busy.

This is the moment there must be a hidden camera but no no joking just total lack of customer service or even care. After speaking to the employees a little more I got the truth there was not a manager onsite they would go around wall and call a manager for help that was not on duty

We all have bad days or people call in I get it but the management has to step up in those moments and run a business when your taking people money.

Also fell bad for employees they are gutted by lack of leadership and care of there value.

Ownership and management has to do better just try to do good things it goes a long way treat people as you expect to be treated it's not to...