El Charro 2 — Restaurant in Benton

Walk in and it looks nice…minus the huge spill on the floor that had no wet floor sign over it. Waited to be seated finally was being seated and was told watch out for the spill on the floor….took the waitress FOREVER to come take me and my friends order. Was brought some salsa while looking over the menu….tasted like tomato paste with cilantro or somethin in it…took a bite of the end of the chip and was done with it. Absolutley nasty. Finally 20 mins later the waitress comes back…I just wanted a water after tasting the salsa and my friend ordered the chicken nachos or whatever….the water tasted like DIRT. I took one sip and was done, took another 30 mins for my friend to get her food. Food finally arrived and OMGSH are you serious….non edible and what do you know the waitress disappeared for another 15 minutes we had to get another waitress. I’ll call the other waitress over and simply ask her what all is supposed to be on the plate that my friend had got she couldn’t even tell us that she gets our waitress over there and start speaking Spanish in front of me and my friend, which I found to be very rude and offensive because what are you saying in your language that you can’t say in front of paying customers faces?! The waitress had no clue what was supposed to be on it and finally grabbed a menu. Needless to say all my friends plate had on it with some Burnt chips very few strands of chicken and very little cheese absolutely horrible and will never return and...

Wasn’t anyone there to greet us when we walked in so we weren’t sure if we needed to seat ourselves or wait so we waited a bit the. We’re finally seated after a few minutes. Several more minutes went by before anyone came by to take our drink orders. We finally got those and I asked what came on something and the waitress didn’t speak English so she asked someone walking by, who also didn’t know, so we ordered some cheese dip and browsed the menu some more. After being there for 30 minutes we paid for our drinks and appetizer and left. The place was very dysfunctional, disorganized and not customer friendly. What if I had food allergies and they couldn’t tell me what was in the food?! That could be deadly!!! Will not...

Service was slow, and then our cheese dip was cold when brought to the table, but they took it back and made it right. The salsa was warm but still good. I was thinking maybe it was just made and hadn't been refrigerated yet. Ordered the chicken chimichanga with fajita chicken instead of the shredded chicken and ended up with the shredded, no big deal it was still good. The rest of our party all had good food, so it was a hit and miss. We understand that a newly opened restaurant mistakes are made. Did it disappoint our night? No.. Will we be...