Dunkin'

I usually come to this location about 4x a week. I called yesterday to tell the manager that I bought my usual coffee and added a breakfast sandwich that when I unwrapped it fell apart in my hand because of how severely it had been charred. It was almost a joke that someone saw the way it looked and still proceeded to wrap it up to give to a paying customer. So considering I usually never have problems I wasn’t going to call but then I decided someone should know about this I called. I talked to the manager and she apologized for the mistake and told me since I was an almost everyday customer when I came back the next day they would take care of my order. That wasn’t the case this morning. I ordered the exact same thing I got yesterday they gave me 10% off of my order which was extremely upsetting since I paid $5-$6 for a sandwich yesterday that was completely inedible. Also after paying for my new order I started drinking my coffee and in my head I say “wow this tastes stronger today” so I happen to look at the ticket on my coffee and instead of my decaf macchiato with almond milk (since I’m 22 weeks pregnant and usually go light on caffeine) I have a regular macchiato with regular milk. So yet again for the second day I can not consume a part of my order that I paid for. To Starbucks it is!!!!