Dunkin' — Restaurant in Berea

I usually come to this location about 4x a week. I called yesterday to tell the manager that I bought my usual coffee and added a breakfast sandwich that when I unwrapped it fell apart in my hand because of how severely it had been charred. It was almost a joke that someone saw the way it looked and still proceeded to wrap it up to give to a paying customer. So considering I usually never have problems I wasn’t going to call but then I decided someone should know about this I called. I talked to the manager and she apologized for the mistake and told me since I was an almost everyday customer when I came back the next day they would take care of my order. That wasn’t the case this morning. I ordered the exact same thing I got yesterday they gave me 10% off of my order which was extremely upsetting since I paid $5-$6 for a sandwich yesterday that was completely inedible. Also after paying for my new order I started drinking my coffee and in my head I say “wow this tastes stronger today” so I happen to look at the ticket on my coffee and instead of my decaf macchiato with almond milk (since I’m 22 weeks pregnant and usually go light on caffeine) I have a regular macchiato with regular milk. So yet again for the second day I can not consume a part of my order that I paid for. To...

They say America runs on Dunkin'. However there the only thing this place does is run out of things. Never seems to have enough of anything. I understand that they are in a good location but one would think with that being the case they would account for that and order more product. When going through the drive thru all I hear is we're out of this and we don't have that. With such a limited menu it should be easier right? Wrong, sandwiches and any "hot" foods are usually lukewarm and or have cold spots or they just don't put the right food in the bag. Not to mention the fact that with regularity I almost always am not given my coffee and I have to say something every time. And I get looked at like I have grown 3 heads when I ask for the drinks I paid for or the receipt. The employees are too busy playing on their phones or chit chatting with each other it seems to care about doing their jobs. In all honesty this Dunkin' is awful and I do not recommend...

I don't understand the negative reviews. There are five employees in the morning at this restaurant. One works the drive-thru window, one works the register inside, one works the hot food orders, one works the beverages, and one pulls donuts and miscellaneous. Five people handling 20 cars in 10 or 15 minutes is pretty freaking awesome. They are polite, friendly and courteous even though they are overworked and I'm sure treated poorly by some customers. If customers would realize that just arriving at a different time, even if it's just 10 minutes earlier or later is the difference between waiting in a long line and they're being hardly any line. I appreciate all the hard work the employees at this restaurant do just so I can have a coffee and a donut in...