Papa Johns Pizza — Restaurant in Berea

Its about 930pm traveling from florida to indiana i get we get hungry and decided to find a papa johns and stop there. So happens we do a search and there is one only 8 miles away and closes at midnight. We make it to the store and the open sign is on and all lights are on but it looks like there is no one in store. After looking inside the store i spotted someones head behind a small window. So i decided to pull the door and to my surprise it opened. At this point the person behind the window walks to the counter and i asked if they were open as the place was very quiet no sign of anyone doing anything and his reply was ....we are open but only for delivery.. no carry out. I was like really ??? And than i said well can i order a pizza and u deliver to the parking lot of the store and he said no. Why would you advertise open to 12 AM is only 930PM and u cant take my order??? I think the guy was too busy playing games on the pc or phone amd didnt want to be bothered. So i checked area for another papa johns and found one 9 miles north. This one was only open till 11pm got there at 959pm ordered...

Ordered delivery, I called to ask when I could expect my order after their tracker showed it had come out of the oven over 30 minutes ago and still wasn’t on its way. As a former pizza delivery driver I know things happen but customer service goes a long way. No apology, and when I voiced concern over it not arriving fresh was told their tracker is not accurate and it “just came out of the oven”. When the driver showed up, again there was no customer service, no “sorry for the wait”, just a “here you go”. I noticed he didn’t even come to the door with our food in the insulated warning bag. No wonder pizza wasn’t even remotely warm. Further, boneless wings had barely any sauce on them. This is also the second time in a row I’ve received late, cold food. Time to spend my...

This store is a Joke! I have order twice online through the app choose to have it delivered and it was received by the store as carry out. I know I selected delivered because I had to enter my address. When we called they told us they didn’t have an order for us. I pulled up my bank account and guess what there was pending charges. They were unwilling to help. They then call back after we had called and said there was food there. When I ask if it was cold she said it was on the heating rack. I don’t understand this store. I will order from Richmond and pay Uber eats before I order from them again. I wish I could have gave them a zero because that is what...