U :Dessert Story — Restaurant in Berkeley

Great drinks and AMAZING desserts. Their service? Nonexistent.

Pre-pandemic we ate at one of the locations in San Francisco and loved the desserts. We had the matcha lava cake, the Thai tea crepe cake, and something else I don't remember. It was so good that when we found this location in the east bay we were so excited because we could drive here and not have to cross the bridge or deal with the cold wind of San Francisco. This location is making me rethink my patronage completely.

When I got home from work we decided that it would be a great celebratory treat to pre-order desserts. I put in the order a few hours ahead of time and it gave me an estimate of 7:05-7:15. We chose the Strawberry Cheese Cake Greek Togurt Bingsoo, the Chocolate Bingsoo, Young Coconut Pandan Crepe Cake, Thai Tea Crepe Cake, Hojicha Banoffe, Mango Tango Spritzer and a Blue Lychee for drinks. I thought this was great because I'd be able to finish dinner and then we could head out. When we left I got a text saying the new time was now between 7:15-7:20. They had more than two hours to stew on when the timing would work for this order, but I guess they just threw that out the window.

We got to the location at 7:10 and I was able to get a server's attention pretty quickly and they said it would be another 5 minutes for them to complete the order. They still had to make the drinks. I'd already waited several hours anyway, so what was a few more, right? I got an Email at 7:16 saying the order was ready so I went back in. The guy preparing the drinks noticed me from earlier and said my name to hand me a big bag of desserts and then got me the drinks. It was nice that he remembered and was timely about the hand off, but that was where it ended.

I put the desserts in the back seat and the drinks in the front so we could sip some while on the drive back home. We arrived back home around 8 and I started getting the desserts laid out when I noticed the reason why this review is only 1 star. After all that wait, from the pre-order, getting a new wait time, and the drive there and back, they had left off one of the items. So not only do they change the pick up time that they asked me was good for me, they left off an item that I paid for with no substitution and no mention of it when I went back into the store to pick up my order. You'd think that paying $110 with $15 tip would equate to some semblance of service, but I guess that was a mistake on my part. Either way these people were able to waste both my time and take my money without giving me what I ordered. No matter how good their desserts taste the service is bitter and rotten.

TL;DL Pre-ordered $110 worth of desserts for them to change the pick-up time after left an item out that I didn't find out about until...

I had terrible experience with Birthday cake order at the store. I strongly advise others to think twice before ordering from this store. Their lack of professionalism and poor management is a clear red flag, and it's not worth risking your special occasions over. There are plenty of other bakeries out there who respect their customers and understand the importance of delivering on their commitments.

I had placed an order for a birthday cake a day in advance, making sure they had it in their inventory. They sent me a confirmation email. However, when I called to pick up my order, the store staff were unable to locate my order initially, causing unnecessary confusion and delay. As if that wasn't enough, they later informed me that they had already cut the cake into slices, completely ruining the purpose of ordering a whole birthday cake. This isn't merely a case of miscommunication; it's a gross negligence of customer service and a total disregard for the importance of special occasions for customers. I am extremely irate, disappointed, and let down by this incident. It was supposed to be a simple task of ordering a cake for a loved one's birthday, but it ended up in unnecessary...

I ordered a slice of their Thai tea crepe cake and boba of three different flavors for takeout because I was curious how come their crepe cake is even pricier than Lady M, and was expecting their boba to be super tasty given the price and overall rating. I’m not sure if it’s a matter of takeout but I was super disappointed and would never recommend any of my friends at least for their crepe cake and boba. The cake was no where near Lady M’s - just generic and didn’t taste as good. Their boba was totally a mistake (and I got three!!!) - I asked for no ice and I’m not sure that’s why they didn’t fill it full; classic milk tea had an overly strong tea flavor and tasted too bitter; mango milk tea was somehow sour and I could barely taste fresh mango flavor; Ube milk tea was unnaturally purple and sweet - all of them were not blended/mixed well because I could feel the powder in my mouth. I don’t really care what type of organic or fancy ingredients they put into their products (which they seem to use to justify the price), for me as a customer all I care about is the taste, and they definitely didn’t satisfy my standard. It felt like a waste of...