The Forge Pub and Eatery — Restaurant in Berwick

Employees running the place taking advantage of the employer. They apparently got permission to disconnect the phone to avoid taking take out orders when they are busy. I was told that. But it started around 5 o’clock, cause that’s when I started calling. Then for two hours afterward. When I drove by around 5 they did not seem busy. So I figured the phone was off the hook by accident, or it was employees trying to avoid work, as I have seen it done at many other places I’ve worked before, and even those I have managed. I had to fire people because of it. Hopefully the owners come to common sense and do the same. Instead of losing money being taken advantage of by lazy people. They were not busy with in house customers when I called. My thinking is the boss said it was okay once, and the employees just started moving the time further earlier to avoid doing any more work than they had to. Other than that it seems like decent food. If I could ever order from them twice. They get backed up. But the person behind the counter seemed to have socialization time. When I came in I could not even find anyone. No one at the bar for several minutes. But when they came out they did not seem in any kind of rush. Talky talky with customers. My advice for a restaurant that gets so busy it has to disconnect its phone, unlike any other restaurant in the area, is to hire more staff, to sell that extra food, like a business would. This is not a five star restaurant. No need for reservations. Employees taking it easy and mismanagement are all on the menu. Maybe the owner should decide to run a business instead of being the employees fake friends. Or just continue to be unreasonable in uncertain economic times. Risk seems worth it. Right? Or manage the business like a...

I want to start off saying that the waitresses have always been very nice. I have come here on 3 different occasions. 1st time: Food was just okay after waiting 3 hours. We had only had 3 people at the table. We ordered two hot sandwiches and the porkchops. 2nd time: Again food was just okay. We had 3 people at the, two different than the first time. We waited for over an hour on a Wednesday afternoon. 3rd time: (07/13/2024) We had a group of seven, although it was not busy when we first arrived. The whole table ordered either a burger, sandwich, or chicken tenders. Other tables (including the bar) came in, ordered, were served their food, paid and left before we recieved our food. The burgers were asked to be medium done and were brought to the table burnt. The adult chicken tenders came out looking like a microwaved kids meal. The food was hot and the plates were cold. We told the manager we want our food to go because of all the reasons above. We did asked for a discount because of how disappointed we were. The owner (we were told by another customer, saw our waitress and manager talking to him about us, and is in their facebook profile picture) was sitting at the bar drinking a beer. He loudly "joked" saying that we were trying to walk out without paying to the entire bar. Him and the manager avoided us. One member of our table even tried to address the owner as he walked past our table. The "discount" that offered was two free desserts... for seven people trying to leave?

Very disappointing.

Edit: If you are looking at the reviews on Google PLEASE look at how the owner responds to lower reviews. Very...

This was my boyfriend and I's first time at the Forge. We really loved our waitress, Julie! She was so kind, quick, and helpful. We order the fried pickles and the spicy cheese curds. The spicy cheese curds were medium spicy for us as we love spicy food! They were really delicious though. The breading is where the spice is. The fried pickles were also very peppery, but really, really good. Both were crispy and not soggy. I ordered the chicken Caesar wrap and it was SO good. The grilled chicken was so good. It had a good balance of chicken and lettuce. The dressing was also awesome. My boyfriend got the turkey club. It was well balanced. We both got the garlic parm chips. Overall, great meal and wonderful service! Thank you for a great...