Subway — Restaurant in Berwyn

I’ve been here countless times as I live close by & have never had a problem until a few days ago. On Friday, I placed an online order(as I always do) from here for the Buy One Get One Free footlong deal. The app shows you participating restaurants once you click on the deal and this was one of them. After placing my order, I headed to the restaurant only to be told that my order was cancelled by the store because the manager told the employees "they were not participating in that offer". I received an email stating that my order was immediately cancelled one minute after I placed it but didn't notice until after I arrived at the restaurant. I asked the employee why my order was cancelled & she said the system automatically cancels that promo for this store & that an order ticket was not produced due to that fact. Terrible service, I don’t blame the employees as they’re just following direction. The owner of this store does not deserve my money, never coming to this location again!...

There’s a short lady there who needs to get fired. She looks like a Karen with glasses. I placed an order for pickup and when I went in and told her that I’m picking my online order she said then why did you come in? At first I thought she was joking so I laughed it off. After that there a dressing there that said ask the staff for it so I asked her what that was and she kept looking at me with anger. After that I said I would like my dressing first and then the rest of the vegetables and she got mad saying she won’t give me anything extra even though I asked for the exact same dressing I placed an order for. Then I had precisely specified on my order that I need extra onions and green peppers and she just won’t give it to me. She literally put 4 single piece of spinach on a foot long sandwich. I always have a soft corner for old people but if you don’t like your job then you should just quit rather than taking it out on...

I placed an order on March 10, 2023 for July 28 at 4 PM. I had come in weekly since then to enjoy subway, and remind the staff that I really needed my order to be placed and ready promptly. I came in on the 26th to eat dinner, as I didn’t want to have to cook on the day before my kids birthday. I checked in with the store manager and asked that my order was all set for pick up on 28 July. She assured me everything would be ready. On July 28 I walked in at 4:05 PM, she was in shock, she said she had forgot to make my order. I honestly thought it was a joke , she then said she would offer me 12 cookies for the inconvenience, I was livid, I was still respectful, but I just could not believe how they drop the ball on preparing my order. Especially when I had checked in on Wednesday a day prior to my event. Overall, I’m super disappointed as I am a loyal customer to...