Kowloon Chinese Restaurant — Restaurant in Bethel

I don’t write a lot of reviews but I decided to write about this restaurant just because of the service I received. I called and placed an order and the person I spoke with basically rushed me off the phone. I told her I wanted 2 orders of different dishes. One was boneless spare ribs and a general tso tofu. When I arrived I spoke to a girl at the front, she was very polite and I told her my name and confirmed with her my order. This was my second time ordering from the restaurant and pretty much enjoyed their food. I was called up to pay for my meals but was shocked at the total. So I asked again exactly what did I order? The girl told me I ordered 2 general tso and 1 boneless spare ribs. I told her no I only ordered one of each meal and she said no worries and went to the kitchen and spoke to the woman who took my order. The woman then said to me no, you ordered 2 general tso tofu. Then I told her no and that maybe she misunderstood me. We are all human and make mistakes and misunderstandings happen (I’ve never been in a situation where I ordered food and was misunderstood) but this woman gave me the meanest look and I felt like wow that’s not how you look or treat your customers. I like their food, it’s great but because of how rude the lady was and how she rushed when taking my order and got it wrong, then had the nerve to give me a bad look I decided not to order from the restaurant anymore. Giving 3 stars because the girl was polite and their food is good. Also the restaurant should mention that they only make shrimp...

I ordered a spicy tuna roll with no sesame seeds because i have crohn’s disease and my body cannot digest seeds, it is written in red on my receipt “no sesame” and when I get my food delivered it has sesame seeds all over it. What if I was dealthy allergic to sesame seeds and had an allergic reaction? When i called to tell them it was delivered with sesame seeds they tried to make me pay a delivery fee to get it delivered again to fix THEIR mistake. After speaking to a manager they didn’t make me pay the fee but the customer service was very inept. The man on the phone couldn’t understand my phone number for the life of him and I had to repeat it back multiple times and he was still getting it wrong. In conclusion, they don’t take allergies and dietary restrictions seriously so I would check your food and make sure and proceed with caution if you...

I would have left a five star review for the food, but during this pandemic breakthrough, when the kitchen staff in this restaurant uses NO masks, customers are unsafe. Researches have directly demonstrated how speaking can expel droplets of saliva into the air. The smallest droplets are then inhaled by other people and are a primary way which COVID-19 (and other respiratory infections) spread from person to person. That’s the reason we use masks. If wearing a mask in the kitchen is inconvenient then wear a Face Shield, but using nothing means total disregard to...