The Palace Restaurant — Restaurant in Bethlehem Township

I Got Very Sick: Upon walking in to the establishment, I was immediately met with an unfriendly mildew-like smell. An employee came from the kitchen with a rack of “clean plates” that were sopping wet and still had food, not even old food stains, but legitimate clumps of food that could be wiped off upon touch. When going to our seats, we passed the salad bar, which had very few options, all of which were rotting in a vat of butter, oil, and who knows what else. Speaking of options, my mother is Gluten Free and there were no options for her. I was there with my grandparents, so out of kindness, I didn’t say anything, and I ordered the salmon. My mom couldn’t eat anything other than the rotting veggies. We were there for the Mother’s Day buffet, but I couldn’t muster more than a third of my salmon, and a plate of flavorless, clearly out of the can, old roasted veggies. I had to tell my grandparents I was sick, as in before we went, and I was sick, but not before…Later this sickness got worse, until I felt like I was going to throw up. There were flies and roaches everywhere, so it wasn’t surprising that my whole family felt this way. My grandfather ordered me a chocolate cake, which I ate some of out of respect. It was rubbery in texture, and tasted awful. My dad had to eat the rest for me. Also, I found it quite funny when my grandmother said that the veggies in her soup tasted very fresh, then proceeded to take a bite that included yellow-ish brown peas. Upon leaving, my family went to a Wawa and all got foot long hoagies to try and settle our stomachs, it helped with the taste in my mouth, but I still went to bed after tossing and turning with a gurgling stomach. It probably hates me to this day, and hey, I don’t blame it. God did not make us stomachs for this kind of treatment, nor taste buds, nor noses, nor eyes. This place was a bombardment of all senses, on all fronts. Not to mention, that there was some serious creepiness going on. The family next to us ate silently for the entire hour and a half we were both there, and occasionally when I turned around, I found that the kids were staring at me. I hope they are alright. The only positive was that the waitress was very kind, and I wish her the best of luck…in finding a new job. The only thing I am left saying is that I’m sure glad I am pescatarian, because the meats looked like they were intended to food poison customers. It definitely would not pass an inspection if an inspector came without notice. I pray that very thing happens, for safety reasons, and so that other’s senses are not assaulted...

I went in at 10:45AM to order a Caesar salad with chicken as an early lunch/late breakfast. I asked for water and was provided with a filthy glass with food stuck to it. The food stuck to the glass was about size of a dime. When I asked for a new water, the waitress was not sympathetic to my situation (she instead got huffy at me requesting another water). I waited, seated at the counter, for the Caesar salad for more than twenty ("20") minutes. At that point, I explained to the waitress that I needed to run an errand and then asked that Caesar salad with chicken be set up as take-out meal for pickup when I returned. I further explained that I would be back in 15 to 20 minutes to pickup my order. When I came back in 25 minutes at 11:30AM, I asked for my order. The counter person went back to the kitchen for 5 minutes to check on my order. The counter person then explained that my waitress would bag up my order. After waiting another 5 minutes , making it now 11:40AM, I pay for my Caesar salad with chicken (almost one hour since I placed the order) and left the premises with my boxed order. When I get to the car, I said to myself let's confirm that the order is correctly done. To my shock and surprise, we do NOT have a Caesar salad (we a little Romaine lettuce with Italian dressing). Caesar salad is made of romaine lettuce WITH croutons, parmesan, and Caesar dressing (made with egg, oil and anchovy) When I confronted the counter person with this fact that I did NOT receive a Caesar salad, she explained that what I have is how the Palace always makes Caesar salad. As a result, I demanded a refund. Initially, the counter person shortchanged me on the refund (when I confronted her with the shortchange, I was given the proper change).

Up until today I would go to the Palace restaurant for breakfast about twice a week. These breakfasts have usually been pretty solid regarding portion size, quality and value. Early morning waitresses are not always the friendliest but get the job done.

In conclusion, if you are looking for a waste of time, crappy food (other than breakfasts), abrasive wait staff and clueless counter person then the Palace Restaurant is for you. Today was my last visit to the Palace Restaurant. Finally, maybe I will call the Board of Health regarding the filthy glass issue (before someone really gets sick). ...

I think all of the people that are complaining need to keep their mouths shut or don't go there. Let's face it you wouldn't be there if it weren't so cheap. Of course there are going to be long lines at the door for all of you cheap skates that want a cheap meal with 5 star service. Maybe if you tipped the waitress a decent amount she would be more than happy to serve you. Every one loves the 2 for 20 meals where the waitress serves you soup appetizers bread drinks your meal and then dessert. Not to mention all the "I needs" and "can I haves" among other things. And you tip her 2 dollars because it's 10 percent of 20? These girls make $2.83 per hour. You are taking up one of their 5 booths for 2 hours and leaving 2 or 3 dollars? You want to complain about the lines the cleanliness the unhappy staff. These girls run for you for 8 hours a day for 2 dollars per table hoping they can make the rent for the month. The girls make their living from the 5 tables that you love sitting at and chatting at for hours. That's one table down for that girl and for the hours you sat there she made a whopping 2 bucks on that table. The next time you go out to eat remember that you are basically renting that booth. You see lines at the door get your ass up so someone else can sit there and the waitress has a chance of getting a table of customers that appreciate what she is doing for them and tips something more than she can buy a new pen to take your orders with. It's so nice going up to greet the table "hello how are you today " and the response is "water with lemon ". Well hello to you too. Another one they love is when you read the specials of the day and want to substitute this for that and that for this. Now that is nowhere near what the special is on the menu. Then you are angry because it didn't come out the way you wanted it well that's because the cooks have a list of the specials and sometimes miss your substitutions. Before you complain about EVERYTHING under the sun think of how you are adding to the food delays the lines the unhappy staff . We come in the start of our shift with a smile...