Subway — Restaurant in Big Rapids

Went there today. The owner was rushing me everytime I would say a veggie he would respond with “is that it?” all while having a tone. I do not respond well to being rushed therefore I didn’t get everything I wanted on my sub. I told him I wanted American instead of Mozzarella and he put both on my sub. He toasted my sub, but not the meat so I asked him to toast the meat too and he wanted to load it up with veggies and everything else without the meat on it. Then I asked if the young black haired lady could finish my sub and he said “I’m the owner so you can deal with me”. Extremely rude. She has helped me before and I wanted her because she did not rush me and made my sub how I like it. I asked for extra black olives and received a little bit. Just the whole experience was terrible the sub isn’t how I want it. If this is not made right I’m not coming back to that subway there are plenty of other places to go. So if you’re looking for someone extremely rude to make your sub the way they want it go have the “owner” make your sub for you. I work in customer service and you do NOT treat your...

Horrible customer service! I did not know that it was an inconvenience for you to make a sandwich for me. Not my fault you work at a subway and have to make sandwiches get over yourself! Tried to say they did not have any meatballs when I said I will go to another one they magically pulled it out of the cooler. I work in a sand which shop and no matter what time they walk in during hours that we are open, we serve them! I will never be back to that store. I hope someone reaches out and apologizes for their employees horrible...

Went in last night about an hour before they closed. Lady behind the counter had a attituted cause i walked in and wanted a sandwich. When i went to tell her the veggies i wanted on my wrap i asked for shredded lettecue. She told me she didnt have any that the owner just dropped some off. Meanwhile i could see both bags on the countertop behind her. She wouldnt bother to open one up and told me to make a different choice. Needless to say that i wont ever buy a sandwich from this subway again and i will tell friends about the...