Chicken Express — Restaurant in Big Spring

They used to be good but a bunch of uneducated ladies this round can't count 12 rolls... We usually have the gravy left out & have to make it at home that I said not this time, I forgot to check my order, I was only worried about the gravy!!! Got home & the extra rolls & the rolls that come with the 30 piece order was not there, after they forgot the gravy I had to remind them let me add!!!!! REALLY!!!! So I call to complain then what I told the manager about where is the service with a smile as no one even acknowledges me at the window lol not even the lady handing me my food... They're all teasing the one that has to come hand me my forgotten food about remember to smile, as if they shouldn't be friendly as it is... as happy employee right!! If you can't show that or show such discontent with your job move on!!! Your an adult in a teenage learning experience role so go get a real life education and get a real career or realize your role in life and be happy with it and smile!!! Your getting paid for what you do so why take your hatred out on your customers??? Why mess up your customers orders because your not happy and can't function properly??? I've spent way too much there for way too long for them to mess up and when I finally voice my complaints for the manager to me childish about it too?? Really!!! Eat more chicken somewhere else, the fact KFC has better options & does have value deals is really more appealing anyway than these idiots that can't get a single order right ever!! I counted a total of 14 recipts from October 2015 most was jst over 80$ & least just over $30 so I'm DONE with this location of chicken express after tonight's experience!!! From lunches to dinner between two houses from here on we will make the extra into town (we live by the lake) for KFC!!

Oh yeah for the manager GINA that left my rolls and didn't offer anything else considering I had to drive back into town... They left the bottom box in something wet!!! The 6 rolls and the entire box was soaked and nasty but before I complain again and you share that with your employees instead of addressing it properly I'll just share my reviews with others and eat somewhere else!!! I'll be damned I spend a grand at a fast food store in a month and and have this many issues only for the manager to run their mouths to the employees that have been there a couple of weeks instead of actually addressing the customer concerns!!!!

Being vindictive & putting food, bread items in something wet before being picked up by someone that said they are having to come in from out of town for their mess up!!! Not even offering free tea or anything to compensate for their mess up!!! Eat someplace where management would better compensate for their employees mess up & not have them totally foul up your paid for food you have to double back for, fair warning is all... When you're full time working families relying on other to cook your meals, I'd let anyone else but CE make your chicken & tenders!! Even Walmart felt at...

Worst service and most ridiculous restaurant experience I’ve ever had. Long post, but it details the most unorganized and disrespectfully-run establishment in the world.

I called in to place an order for pick up, was told “Hold on, let me get someone to take your order” and heard the phone placed down on the counter. No one picked up, but instead I continued to hear people placing order and workers in the store. At that point, we just drove to the store while still listening to the phone just sitting on the counter. When I walked in, I went to the counter and it took calling out to a worker to get noticed - asked for a manager, and then proceeded to show the almost 10 minute and counting phone call I was on with their store and how the phone was just sitting on the counter somewhere. He found the phone, put it up to his ear, then just hung up and walked away saying he had to talk to HIS manager. I then stood in line waiting in the meantime to place an order, got to the register, and the kid actually took TWO PHONE ORDERS right there in front of me before even trying to take mine. I couldn’t make this stuff up. Flabbergasted, I start telling him what I’d been wanting to order for my family for half an hour at this point and that I was still waiting to hear back from the “manager”, Eric, about what they would do to reconcile this entire situation. He was nowhere to be found. The guy on the register asked around if there was a meal coupon he could just give to us, but someone said they didn’t have or weren’t doing that anymore. 5 more minutes later, he went to the back and then came to me saying his manager said there was nothing they could do. The manager then came forward saying that they can’t give me any kind of discount or future meal coupon because they can’t “help that they are busy” and don’t give discounts for that. Seriously.

I explained again how ridiculous it is that I literally was on the phone with no one picking it up for 10 minutes, was able to drive to the store still on the phone, and then once I did get up to the counter, the worker took 2 phone orders right in front of me before taking my order. He gave me a whopping $6 off a $37 order.

I’m still sitting here, waiting for my family’s meal. It’s been 50 minutes and while writing this review, three people who have been waiting in the restaurant become (understandably) upset not having gotten their orders while watching drive-thru orders go out the window, and requested refunds.

DO NOT WASTE YOUR TIME OR MONEY COMING TO THIS...

We walk in and see an employee over by the tables talking to some of her friends at first I thought she was taking them their food, but no she was just visting, Iwe approached the counter and another employee said we will be with u in a min, he was busy making an order for the drive. I told my husband what I wanted and headed to the bathroom... when I came out my husband was still waiting and I was approaching the counter again her friends were leaving and she was walking back to the counter to wait on us... very frustrating to have to wait when there were only 2 tables full of people when we got there one tables with her friends and one table with some older gentlemen...that's all... no reason for us to have to wait... last time I remember is that ur hired to Work not to visit with ur friends... customers come first (Priority ) she also looked as if she didn't want to be there lazy attitude, there was no Sweet or unsweetened tea, the noey packets were all stuck together salt packets were hard.. when we got our food mashed potatoes were room temperature gravy was too... I asked for butter and she told me it was on the counter I said no theres not any I already looked so she asked how many I needed and said four and she brought me some... just sad, people get hired and paid to do a job and they get paid for half the work while the others pick up the slack... totally employees I saw was 3 male 1 other female besides the young lady that made me decide to go through the drive thru next I'm I want chicken express... I rather deal with the guys...