Pizza Mia Bar & Grill — Restaurant in Billerica

I’ve never written a review like this before, but what happened at Pizza Mia was beyond unacceptable and needs to be shared. I stopped in, ordered one pizza, and even tipped generously. While I was waiting, I accidentally left a scratch ticket on the bar for maybe two minutes. When I came back, the bartender — heavyset guy with a black beard and glasses — had already scratched it himself and casually told me, “It was a loser.” No apology. No shame. Just helped himself to something that wasn’t his. To make matters worse — he wouldn’t even give me the ticket back. He pulled it out from under the register like he was trying to hide it, then refused to return it to me. If it was really a loser, why hide it? Why hold onto it? That tells you everything you need to know. That ticket wasn’t his to touch, let alone scratch or keep. Doesn’t matter if it was worth nothing or $10,000 — it’s theft, plain and simple. What makes this even more disappointing is that my family has been going to Pizza Mia up to three times a week for years. We’ve supported this business consistently — and this is how we were treated? I even called Samantha, the owner, and all she offered was to give me the $5 for the ticket. Nothing about getting my actual ticket back, no real apology, and no accountability for her employee’s actions. It makes you seriously question what kind of people this place hires. If a bartender feels entitled to take something that isn’t his right off the bar in front of customers, what else is happening when no one’s watching? Your purse, your phone, your wallet — nothing would feel safe in a place like this. I came in to support a local business. I walked out feeling robbed. I’ll never spend another cent here, and I’d strongly advise anyone reading this to think twice before giving your money to a place that doesn’t respect its customers — or...

Ordered a large cheese pizza with tomatoes, onions and peppers on half. Pizza arrived from delivery and looked as if it was dropped or thrown. Toppings were on entire pizza and not just half. When I called and made a complaint I was asked to hold and wait for a manager. When manager got on phone and I explained what was wrong and expressed my dissatisfaction. He basically said I was making it up as he watched pizza get made and said toppings were on just half and that at times pizza can shift during delivery. When I explained my disappointment the manager would not let me speak and continued to talk over me and refused to give me a credit for the pizza. He offered to replace the pizza but said I would have to wait half an hour for another delivery. I told him to make it and I would pick it up and show him the ruined pizza. He said that I could not get a credit as he was already replacing the pizza. He then said he would get the pizza delivered to me within 15 min and that he would deliver it himself. This didn’t happen as same driver brought second pizza and it took 25 min to get here and still no credit was given. Very bad experience and would not recommend this over...

Pizza Mia Bar & Grill, is located within the Riverdale Plaza, at 758 Boston Road, Billerica, MA. I visited Pizza Mia on a Thursday to perform music with other musicians as part of "Open Mic night," which runs from 7:00 to 10:00 pm. Although I didn't eat, I made some simple observations of the food choices of others. Pizza appeared to be the favorite food choice. Also, for whatever reason, the pizza crust was left behind. Pizza Mia has ample table seating for those interested in dining, or to sit at the bar. The menus are double sided, and include a wide range of food choices. The parking lot is kinda small, consisting of an approximate 30 to 40 spaces. Navigating to the Pizza Mia Bar & Grill, as the driveway may come up fast. Pay attention to your speed when driving, as the establishment might come up fast. The parking lot is reasonably illuminated. Leaving the parking lot is a little tricky because of the speed limits posted on Boston Road. So, be careful when leaving. Masks are worn by employees, but are not required for patrons. The establishment deserves Five Stars. However, because I did not eat, I provided Four Stars....