Jersey Mike's Subs — Restaurant in Billings

The first time I went was just after they opened. I gave a 5 star rating. They wanted to impress and they did. I did a review and praised them. The second time they would get a 4 star rating. Today I would give the a single star. All 3 times I ordered an Italian Sub. The first two times a girl stepped forward and helped them make my sub. Today a different girl did not know how to make an Italian Sub. She had to ask me how to do it. There were two customers after me and they received their food before I did. I can not stand very long so when I arrived I sat down. When it was my turn, I got up and said I wanted an Italian Sub. Then I walked down by the cashier and sat down and waited. The later two people stood in line and received their food. I did not. I waited and waited. There were no customers. And I waited and waited. The food preparers visited with themselves. Finally one lady asked what I wanted on my sub. I said all I wanted was Italian Sub. She did not know what to do. I said if she did not how to make an Italian Sub, I did not want it. She said she could and I gave her a chance. The cashier had nothing to do and started to waste time on the counter behind him, for at least two minutes after she placed the sub on the wrapper. I was the only customer and he was not busy. Finally he cut the sub and wrapped it and placed it in a bag. I paid for it and left. Driving home to Roundup I ate the sub. It was not as good as the first two. Oil was running down my shirt as I was driving. It was very bland. She did not know how to make an Italian Sub. According to my credit card receipt I left at 12:02 PM on August 27. I hope this helps you identify your staff so you can give them training in preparing food, customer courtesy, and how to deal with the...

Absolutely wonderful experience with incredible food. Parents loved it too! ❤️Please give it a try. I recently had the pleasure of visiting this local restaurant, and I can't say enough good things about my experience! The quality of their work is truly outstanding, and you can tell that they take great pride in what they do. The atmosphere is incredibly welcoming and friendly, making you feel right at home from the moment you walk in.

I was especially impressed with how efficiently they managed their time and how delicious the food was. Everything was completed promptly without sacrificing quality. It's clear that this team values their customers and strives to provide the best service possible.

I highly recommend these folk to anyone looking for top-notch service in a great environment. I will definitely be coming back for my future entertainment and...

We waited 30 minutes after we'd ordered and paid for our food just to learn that they hadn't even started it yet. Their excuse was "we had a big order" And the guy who had the big order was there still waiting cuz his food was supposed to have been done at 1215, and they hadnt even started the order til we got there at 1225... All 4 employees working on one station at a time prioritizing one sandwich at a time, slowing down the process even more. Manager and employees were incompetent and dont know how a line cook works. 1 person does one job and moves to the next person. Instead everyone would pile into one spot, bicker and get absolutely nothing done at all. Got a refund and cancelled my order. Incompetence doesn't...