Panera Bread — Restaurant in Birmingham

I want to start by saying the guy working was super nice! Unfortunately the lady taking my order wasn't. It sounded like she had things going on from what she kept telling a coworker, but I don't think that excuses being rude and rushing me when I was the only one in line. I asked her if they had a certain item, which she said they didn't even do there(another employee after said they do). On top of that she was too busy complaining to even take my order correctly and it was just wrong. That or they were out of it and gave me a substitute, which I understand, but wish that was communicated so I didn't find out once I was home. Also another way I know she took it wrong is when I first walked up I was going to use the kiosk, I had more food queued up there than I ended up getting at the register, as she kind of rushed me and made it seem like I was inconveniencing her, yet somehow, with less food at the register, it was almost $15 more. I tried to call twice once I got home and realized my food was messed up, seeing as I had to walk 20 minutes and I wasn't about to turn back around, but no one answered. I'm really annoyed by the whole situation in all honesty. The one dude was at least...

I have been regularly going here recently (past couple of months) and would not recommend this place to anyone for the following reasons:

1. There have been many instances when they have messed up my order. My most recent order was too much salty that I could not eat. This has happened before as well. These days, there's not much rush at this place because students are out on summer holidays and still the staff can't take care of what they are responsible for. I even requested for a fork in the special instructions while placing my online order and didn't receive it.

2. I always order online and use Rapid Shelf for pickup. If you are trying to redeem a $1off or $2off reward on any drink, be prepared to stand in line to get your drink filled. I have contacted the customer care online regarding this and it's been more than a month, I never heard anything from this location. The online customer care told me two times that she has requested someone in the cafe to contact me regarding this but I never heard from anyone.

3. Based on my experience so far,they don't care about customers and hence I have stopped going this place. Never had any issues with any other...

Ordered smokehouse BBQ Sandwiches and when I got it, it came without onions. I told the workers I was missing my onions but 3 different workers told me that Smokehouse BBQ doesn’t contain onions and said if I wanted the onions I should have paid for it. I knew the BBQ sandwich contains onions so I refused to talk to the rude workers and called the head company. The manager at the UAB panera better start training their workers. They don’t even know the ingredients of their sandwiches. I am never going back to panera at this location again.

(P.s. they will try to make your sandwich as thin...