Cold Stone Creamery — Restaurant in Blaine

Me and my son show up at 11:45 a.m. Friday September 13th and I stand around for a couple minutes until a young blonde girl comes out and says give me a couple seconds I'll be right back to help you so I stand there for another couple more minutes with my boy and she never came back out to help me so I said screw it and me and my son left and as I was walking out the front door I don't think she was even coming back out. Really pathetic to come to this place to have to stand around for minutes not getting helped with no customer service. I'm just standing there twiddling my thumbs looking forward to ice cream with my little 5-year-old boy so perhaps you should hire people that are attentive to customers that aren't standing around talking in the back discussing things on their cell phones..... where is the service? I'm a paying customer why am I just standing around in the lobby with no employees why was I told that somebody was going to come back to help me and they didn't come back to help me? I shouldn't have to walk out of a business because there's nobody to help me. I do not recommend this place and I will never be back to this place and based off of the reviews I can understand why so I give this place a...

Usually i have a good experience but whenever a girl named Stephanie is there i feel like customers are not important and stocking is all that matters to her because she is so obsessed with making sure theres enough cakes out and spoons that she cant even acknowledge a customer until they make loud noise or an employee points it out. i understand one bad day at a bad time, but after two incidents of her being rude i formed an bad opinion. tonight was my third encounter with her, and this time her coworker asked for help and she continued to stock spoons for a minute and rolled her eyes, mumbled "what can i get for you" then i just told her ahead of time the 2 things we were ordering and she said "onw thing at a time". working as a barista i know and understand that no matter what customers are more important than making sure youll close faster. and you always should help employees when theres a line!!! its not my fault she chose to work somewhere that serves icecream, if she doesnt want to do it and shed rather put spoons in a cup she should work at a Solo factory packaging spoons and not associating with customers. Sorry to be negative, all the other employyes are funny nice...

Not a good experience. There were teenage girls working, and my wife ordered a milkshake for herself, they proceeded to make our orders and gave my wife an ice cream bowl. I told them she had ordered a milkshake and they had told us that their machines aren’t working; fair. But, if they are not working you tell us, not just give us a bowl instead, and then once you finish making it tell us the machine isn’t working. Then we were given the bowls, about to leave and we didn’t get any spoons, so we had to look where the spoons were and that is when she said “you guys need spoons?” So we responded yes. Along with that, I just felt like the tone was just a bit rude. Treat everyone with justice, regardless what they look like, what they wear, what religion they are. Give some training to your employees on learning proper...