Perros Brothers Gyros — Restaurant in Bloom Township

Ordered a pick up so I could pick it up enroute to work. Called at 9:14pm. Spoke to a girl, placed the order, asked if she needed a name on the order, she said no. I headed to the restaurant arriving at 09:30pm. Asked at the counter about my carry out. No one seemed to have any idea what I was talking about. Then they debated if they were going to make it or not. I told them a girl took the order. She stood there and shrugged like she didn't take any order. They said it would take 5 mins to make it. I told them forget it, I'll be late for work waiting on something that should have been ready since 16 mins had passed already. This was the point of ordering in advance. This is at least the 3rd time this has happened with an order. They don't bother to make it until you are at the counter.so why take phone orders then??? I like the food here but if I have to go to work without lunch because they don't value their customers I'll start going elsewhere. It's not worth the aggravation to get there and still have to wait for them to make my order after I get there. Update, last trip there was in December, same as usual, food not ready till after I get there and had to wait, defeating purpose of phoning in an order. Only this time, after getting my food, a visitor crawled around the corner of the counter. I mashed it and showed it to the guy running the register, he didn't seem phased at all like he already knew. I told him you've got a problem here, you've got roaches. He showed the other guys then went back to what he was doing. This was the final straw. I haven't been back since, and should have called the health dept. I don't want roaches potentially crawling all over something I'm about to eat. The guys attitude told me it probably was already well known...

In my 30 years of life, I have never encountered such a distressing situation at a restaurant. Upon placing my order, I was appalled to see roaches crawling across the counter. When I alerted the staff, they simply took napkins and began smashing the roaches, then proceeded to prepare food without addressing the issue.

This experience was shocking and felt like something out of a movie. A fellow customer behind me chose to leave, and I subsequently canceled my order and requested a refund. What is most concerning is that I had previously dined at this establishment. Reviews indicate that the owner is aware of the ongoing roach and mice infestation yet continues to operate and serve food under these conditions.

I urge anyone reading this to avoid this restaurant, as the staff was not only unprofessional but also failed to use gloves while preparing food. The overall cleanliness of the environment was appalling, reminiscent of a neglected living space. This experience has left me traumatized, and I plan to dine at home for the foreseeable future.

I am determined to take action to ensure this establishment is held accountable for its practices. It is essential to protect future customers from experiencing what I encountered.

You never know who...

Everyone should pay attention to their money. There is no sign making customers aware there is an additional charge when using your credit card or debit card. They will give you a receipt as if they only charge you for your order. In reality they are not giving you the correct receipt. Example: The price of your order is $10, right. The truth is your bill was actually $13. This is unacceptable. I asked for the real receipt of what I being charged and basically was told off. How can you act as if you are charging the price plus tax and that it. When you are charging your customers for using their debit card or credit card. Trying to make me look like a fool. When fact you are the thief. Blind siding customer. I asked for a refund and never return. CUSTOMERS SHOULD BE MADE AWARE THERE IS A CHARGE FOR USING A DEBIT CARD OR CREDIT CARD. YOU SHOULD NOT BE GIVING A RECEIPT THAT DOES NOT SHOW THE TRUE CHARGE. YOU ARE BEING DECEITFUL!!! THIS NO WAY TO DO BUSINESS AND EVERYONE...