Eddie Merlot's — Restaurant in Bloomfield Township

Hello, It took me a few weeks to write this review as I really honestly didn't expect to be treated this way by the Managers and Generel Manager at Eddie Merlots in Bloomfield Hills. Everything I am wiring is real and true and of course I have pictures and video as well to prove what occurred. My teenage daughter made the reservation for my birthday as she always does year after year for dinner. Not only did we arrive early, we waited literally 2 hrs before our food came. Yes they claimed they were busy that night, however 2 hrs??? Nonetheless, because we were indeed hungry and looking forward to our meals, we waited. When the food finally arrived, the appetizers were great no issues there. The lobster mac and cheese, regular Mac and cheese and the fillet mignon were cold and undercooked. My daughter was already upset from having to wait so long to eat, they stated it will be a while for her to get the replacement meal. Nonetheless, our server Lauren (who I will say was excellent as a serve) , felt bad and I was given a Managet name Jim who was going to give me a call the next day. I paid the bill mind you $300 and yes I did top Lauren $50 because she was great and it wasn't her fault what happened to our food on April 22nd. Please remember the date as it will be needed towards the end. The following day I spoke briefly with Jim who had them prepare the 2 mac and cheese over for me to pick up and stated I will see the credit back to my credit card for the steaks. I took his word for it as he verified my information. I reside in the area only 8 mins from the restaurant. Once I got home, I immediately opened my food to sit and eat and there was not ONLY 1 piece of hair, but several long pieces of hair in both mac and cheese. I called them immediately and was given a phone number from the young lady who answered the phone for me to send pics and video in real time of the hair cooked in the mac and cheese. She then responded OMG Ma'am that's nasty and I'm so sorry let me transfer you to my Manager Jim who is on duty".Yes I was transfered yet again to Jim who gave me the same story, oh I'm sorry Ms. Walker and NOT to worry as I will compensate you with an Eddie Merlot giftcard sending to my email and a full refund back to my credit card as well. Not only did he verify my email address 3 times, he verified my credit card information full card number and CCV and also my name and said it will be back on your card within 5 business days and I will get Corporate to send you the courtesy giftcard. I took his word for it and I said ok and went on with my day. An entire week passed and nothing? NO credit back to my card or any giftcard to my email. I called yet again and had to leave a message for Jim as he wasn't in at that time. Keep in mind everyone that went ok for 2 more weeks, I would call and leave messages and told Jim would call and he never did. I then called again 3 weeks later and spoke to another Manager David who apologized on Jim's behalf and what do you think he did? Yes apologized again, verified my email address once more and told me the same story I was told twice by Jim to not worry the credit will be back on my card as well as the courtesy giftcard to be sent to my email. I took his word for it as well and called again a week later now we are towards the end of May over a month and still not resolved. I called yet again now 7 weeks later and was greeted by Charmaine who got all my information yet again and said she will now have the General Manager Jason give me a call as she felt so bad the way I was treated and that it is now going on 2 mothhs since this occurred on my birthday. Yes it's been a few days now and guess what? NO call back from Jim, David or Jasn. Enough is enough and that is why I'm writing this review for people to know how a very prestigious classy restaurant such as Eddie Merlot is ok with serving cold undercooked steaks, raw mac n cheese and worst mac& cheese with hair cooked inside of it. All the money I've spent over the years at that restaurant and to be treated this way...

My husband made reservations for our 20+ years anniversary. Upon arrival, we were greeted by Harry(name tag)and another gentleman at the hostess stand/desk.

We were seated immediately as our reservations were early. Harry seated us and said he would be right back. He came back to the table with rose petals, which he placed on our table and a card.

Harry was our waiter and had an unusual personality! He came across nice, sarcastic and a rude guy.

His demeanor was hard to explain, as he was nice when he asked if this was our first time and if we were having drinks. We placed our drink order, which was the Berry White Martini. In the meantime, Darius stopped by our table and asked if we liked some water. He was so pleasant and friendly. The Berry White Martini is a must have, if you like Martinis.

Harry comes back to see if we were ready to order, which we were ready. Harry explained the menu and the prime steaks cut to order. My husband and I order the Lemon Dijon Chicken.

I asked Harry, if I could upgrade the house salad for the Classic Wedge. He snapped at me quickly, “NO, we don’t allow that here!” If you want to pay for the classic wedge and have two salads you can!” My reply, “Why would I do that?”

As we waited on our salads to come, we notice other tables were eating bread, but we were never asked if we wanted it. So, when our salads were delivered, my husband asked the gentleman if we could have some bread, he said sure no problem let me get you some. Now, I am baffled now because I thought that was a gesture that should have been offered by Harry.

As we ate our salad, Harry stopped by to asked how was everything. Which, the house salad was good. My husband said the Caesar salad was good as well.

As we finished and waited on our main entree, we noticed how the other waitresses and waiters were interacting with their table guests. Their waiters and waitresses made them feel special in my eyes. The patrons across from us was offered a free dessert as it was their anniversary too. The ladies in directly in front of us bonded with their waitress as they were in a fun conversation.

Our entrees came, the Lemon Dijon Chicken was truly delicious! Definitely a chef’s favorite as the meal was cooked to perfection!

After our meal, Harry comes to our table to see if we were interested in dessert. He rattled off the different options. We declined the offer and that was that. We have eaten at plenty of upscale restaurants that has offered dessert to go for free to couples on their anniversary. I just thought we would be offered, since the waiter servicing the table behind us did it for his table. Nope, never offered he just went and got our check.

Darius comes back to our table to inquire about to go boxes. He left and came back with two containers. He was so funny when I started putting my food in the container. He was like that is what I am here to do! Bless that kid, he seems so genuine and a courteous young man.

I enjoyed the ambiance of the atmosphere as it wasn’t noisy. The food was amazing but my experience wasn’t memorable...

My family and I (4) visited on Thanksgiving Day with an 8 pm reservation. We packed our patience as it was the holiday and the end of the evening for the staff. We were seated only a short time after arriving. Brandi was our server; she brought water and took our drinks orders. The drinks took a little while to come to the table, but we were still ok. Our appetizer orders were taken, and then things started going downhill quickly. We all ordered the Thanksgiving menu, and they were out of 3 things (King Crab & corn bisque, Crème Brule, and the cranberry relish). Our waitress had a large party on the other side of the restaurant. We were looking for her for an update on our entrees. It was about 40 minutes before our entrees came out. During this time, we needed at least a check-in or update. Jason, who was waiting on a table of 6 next to us, got their drinks, apps, and entrees out to them, and they were seated after us.

Jason was able to wait on his tables and listen to our concerns. He went looking for Brandi but failed to find her. So we called the manager over, Jim, who came to the table to air his grievances, referencing he would rather be "hit by a truck than work on Thanksgiving." That's exactly what a customer wants to hear while dining in, smh! Jim was unbothered and uninterested in anything we had to say. Finally, the entrees arrived. Everything was cold, but the plates were piping hot. The stuffing was a pile of dry diced breaded cubes, no gravy or sauce; the turkey tasted like filler (fake) meat. The vegetables and potatoes were edible. We asked for dessert to be packed to go. No relish cranberry sauce came with the meal even though that was on the menu. We understood it was a busy evening. However, our waitress seemed to pay more attention to her other tables, so much so that we watched her walk to other tables and not even look our way throughout the dinner service. My mother asked about a 2nd drink ordered because it had not arrived yet, and the blame was shifted to someone else with a snappy tone.

At this point, the entire table is frustrated because we have been waiting for a while now for the bill and the to-go boxes with the deserts. The manager came back to the table to check on us, but it was not sincere, and at this point, my party was over it, and the manager seemed to be as well. The bill was well over $300, and only $42 was comped. With the prices and poor service, this was unacceptable. Yet we still tipped our waitress 20%. On the other hand, Jason was excellent; we wanted him to be our waiter as he was so personable and seemed to care. We will not be back or recommending...