Fruition Açai & Coffee Cafe — Restaurant in Birmingham

My visit to your Birmingham location yesterday morning was, without exaggeration, one of the most disappointing and disrespectful experiences I’ve ever had with a business. We ordered drinks with a simple request: light milk. What we received instead were drinks that were essentially just milk. When we politely asked for an extra shot of espresso to balance them out, we were met with unnecessary attitude. They chose to remake the drinks — which we initially appreciated — but even that was done wrong. My drink had absolutely no sweetener, and when I asked for a side of sweetener, the girl at the register claimed they had “nothing to put it in.” Trying to be patient, I brought my coffee back in and asked if they could simply add the sweetener to the drink. Instead of a solution, I was rudely brushed off by the manager, who told me that since they had already remade our drinks, they weren’t going to help further — and then walked away. We called the store to address the situation, only to be met with even more hostility. The manager accused us of constantly complaining “every time we come in.” When I explained this was my first time visiting Fruition, she flat-out called me a liar and insisted I’m a regular. As if that wasn’t bad enough, she ended the call by telling me to “spend my money elsewhere.” I’m genuinely appalled by how we were treated. As a Birmingham local, I go out of my way to support small businesses, but this experience was completely unacceptable. I hope this message highlights just how poorly the staff — including management — are...

Ordered online with a pickup time of 3:23pm. Waited and timed the order specifically so that my arrival from miles away would coincide with the ready time. Although it would normally be a “good thing” to have super fast service… when remote orders are concerned and hot or frozen/nearly frozen food will be sitting out - it’s preferable to keep a tighter pace with the advertised timing.

Our Acai bowls, smoothie, and loaded up toast was ready nearly 20 minutes before projected, and there was nothing I could do to arrive sooner to get it fresh.

My toast was cool, floppy, and a bit wet, and my smoothie was sweating and kindof watery after picking it up “on time”. I don’t think the açaí bowls suffered much… but other reviews have said that the açaí is pretty well frozen to begin with.

That all being said, the smoothie flavor was VERY good (banana pineapple vanilla protein), and the toast flavor was pretty good also - a bit on the sweet side, but satisfying and a nice/interesting mix of flavors. (Dave’s Kller bread, Granola butter, banana, hemp heart, maple syrup)

For the price point, I’d rather not see my healthy-ingredient toast in a styrofoam container, especially if it was warm and it’s placed directly on the styrofoam without a paper liner. It’s a mismatch with the health factor.

I’d definitely eat the food/visit again. Parking/traffic was easy enough… it’s the tip of downtown and was an easy in & out. I’d take measures to dial in order timing, skip the maple syrup over the already-sweet granola butter, and try to find a work-around for the...

The food is great. However, when I went there today the door said they closed at 3:00 and online said they closed at 3:00, but I arrived at 2:45 the door was locked. There were 2 girls inside and they pretended like they didn’t see me until I kept knocking, then they yelled from where they were standing and said that they closed at 2:30. They wouldn’t even come to the door, which I felt was rude and unprofessional. I was just down the road with my daughter at a nail salon I would have went there sooner if I knew they were closing early. The door should have been updated with the correct closing time as well as online. We were not the only ones that thought they closed at 3:00 there were other people that came right when we were leaving and you could tell they thought fruition also...