Firehouse Subs Park Place on France — Restaurant in Bloomington

TL;DR: If you have food allergies or order something specifically modified/customized I would suggest ordering while in store and double checking your order before you head out :)

Below is my first published google review novel titled: • "The Firehouse Friday Fumble: a Tale of Predicted Fate Founded on Facts with a side of Funny & Finished with Forgiveness" •

Truthfully, it feels silly going out of my way to review a sandwhich spot- but, due to my food allergies & how many others have them: I feel like there's at least a respectfully moderate amount of helpfulness in noting that I have repeatedly recieved wrong orders (this just requires that they fix it, & they do! And honestly that's great because I'm just trying to eat what I ordered & I'm chill about taking a long route sometimes). However, even though they are across the street from where I work, the hassle of remakes or not being able to trust a pickup for when I need to be quick, is what has me going elsewhere on days I'm less flexible with my time or emotions lol. The sandwiches are good and I don't mind waiting for a remake most times, but I had also gotten home once and the add ons I paid for weren't added which is minor but, nowadays, saving up for eggs has me wondering if I really need the extra bacon on my club. So, if I treat myself and choose the extra bacon & don't get bacon, I'm now out bacon AND egg money.

They ARE really friendly, so they have that goin, they do! I can't not mention that.

I also can't help but share my most recent experience because it's a relevant anecdote, & I do really think it's funny above anything else: My husband stopped in to order me an italian sub tonight and reiterated "no cheese, please" multiple times and then kicked himself for not double checking before leaving because...I truly am not kidding - he was sent off with a Philly CHEESE steak sub😂

Tbh they're just sandwiches & I'm not trying to get too pressed over some subs but the most karen thing about my review here will likely be my sincere suggestion for their manager to maybe work on responding to these errors. My husband and I have both worked primarily in customer service over the years & sometimes find ourselves voicing unsolicited opinions out of our weirdly developed interest in the matter as some sort of art that we've found ourselves critically invested in. The manager was needed since my husband just wanted a refund & the dude was not apologetic, which is absolutely his prerogative..but...they could perhaps afford to toss at least one sorry for decoration after lathering a customer's order in their stated allergen, while also changing the geography of the sub from Italy to Philadelphia, ya know? Idk. It's not like I didn't WANT to eat it, though. You know what I mean, errors happen, but those 'sorry's are a staple out there in customer service savviness. There should atleast be a reasonable error / apology ratio established in my humble, uninvited, opinion. I would also accept supplying & providing dairy free ranch as a retroactive, coverall, and indefinite apology for past/present/future errors or ingredient omissions.

But hey, they all got lives outside of that place and it's not easy out there beyond those firehouse brick walls. I know this review won't impact their lives but hopefully still supporting the business when I have the time to be patient with ordering, will impact them. Even if only by supporting the business that employs them and provides them with some form of income. There's no doubt you'll be greeted with a smile upon your arrival, & maybe they've just been going through a rough patch. (I personally have been going through one ("whole year actually" - Michael Scott)). Other peoples' grace and kindness has gotten me through it, so I anticipate stopping back in, smiling right back, and double checking my order like I really should be doing anyway.

Thats it....

My wife and I went in to Firehouse subs and were extremely disappointed. The young man who was behind the counter looked sad and didn't say one word to us. He was finishing an order for a pick up. After he went into the back and out came another guy who didn't look professional at all. He was talking on his cell phone and looking out at a car parked in front. He barely gave us the time of day. When he took our order he didn't give us our drink cups. We had to grab them ourselves. We ordered 2 large Italian sub combos. We ended up grabbing medium cups. While we were waiting for the young man to make our subs in came two women and a young boy. One woman went behind the counter into the back. Then she and the man who took our order were scolding the young man and pointing at us. We were the only customers in the store at the time. Then the 2nd woman with the young boy went into the back and the child was running around in the kitchen and back room. Neither woman spoke any english. Then we asked the young man who made our order for another lid for our drinks,. He took quite a while looking for the cups and nobody helped him. He came out looking afraid we were upset with him. We are upset about the situation and how unprofessional all of this was. We are not upset with the young man who made our food. He seemed kind. We were given a gift card from a friend because I am recovering from Knee surgery. It's quite dissappointing to see this gift card go to waste. The subs were disgusting and soggy so we did not eat them. We would like...

Boyfriend went in to order food. Not busy but a few tables were occupied and customers were eating. Two staff working, one the general manager(didn't know at the time and the other had a broken arm. Waited two minutes and was told that they're extremely busy right now and he'd be better off ordering online or through grub hub and that they couldn't take my order even though he was standing there for 2 minutes already and he was already in the store. Why would he order online, leave, and then come back to pick up our food? That defeats the purpose of walking into a location to order/pick up food. I called asked to speak with the manager and she says she's the general manager. I explain the situation and her response matched what happened. She suggested to order online or on grub hub so he could COME BACK to pick up his food otherwise it was going to be a bit. I let her know how she choose her words insinuated that she couldn't serve him at the establishment at this point in time. She offered for us to come back in so she could make our food. I let her know that she just lost two frequent customers and that this location will end up losing more with the power of social media. Snarkily she sarcastically thanked me and hung up. For those of you continuing to go there. I hope you have a much better experience and that you...