Jimmy John's — Restaurant in Bloomington

Gonna give it a 4 because I work here but also because a lot of these reviews have very valid complaints. But I'd like to give a bit of a peek behind the curtain. Currently, we're finding it difficult to find speedy, reliable individuals to fill our workforce. Thats not to say that the people we already have are anything less than that but that we just don't have enough. I started training there as an assistant manager-in-training 1.5 years ago but when the pandemic hit, I took on a driving role. Granted, this is my first time as a driver and as someone relying on tips, as well. Not necessarily important here though. Anyway, originally, we had to let so many people go. Oh gosh it hurt us. Like, as a whole store, not individually. Although I do miss some of them...anywho! Where was I? Oh! People. Times. Quality of service. I can't vouch for everyone at our store but I can for the people I do have daily interactions with, and all I can ask for is your patience. These are trying times for everyone y'know? I moved 40 miles away into my first house with my fiancée...but I still work here cuz I gotta. Gotta keep on grindin'. I try my best to share all the smiles that I can because they're free and they make your heart happy and I know we try hard as a team to get everyone the best, fastest, highest quality service we can. But don't forget that we're all human. We all is dumb sometimes. Sorry for rambling on and on but I just wanted to let our customers know that I/we hear you and will do our best to rectify our mistakes. And as always, thank you for your patience and have a...

I placed a large catering order prior to a class I was hosting. I chose an early delivery time to allow plenty of time for the food to arrive and be set up. They called me 15 minutes after they were supposed to arrive to tell me they'd be late, coming at the top of the hour. I expressed that I was very unhappy with this as it was going to be disruptive to the class. They offered a weak apology and no concessions. We were missing half of the chips we ordered and the quantities of the different types of sandwiches made was off. I called the manager the next day to express my dissatisfaction. I was hoping to get an apology or some kind of discount on a future order but the manager I spoke with was dismissive and really quite rude to me. We were planning to put another catering order through for this coming week but have decided to go with a different restaurant after this...

Waited an hour and a half for our food trying to be understanding thinking it’s around lunch time on the weekend and places are short staff with drivers and workers lately with Covid but nope. My order was on the porch for who knows how long because no one knocked and we were all here waiting and listening for the door watching toy story. I called the store to ask for a manager and the guy said one wasn’t in and could take my question. I wasn’t aware they leave your food outside and leave it wasn’t mentioned and I haven’t ordered in awhile. His only response was I should have called in sooner rather then waiting and hung up in my face then didn’t answer when I called back. Guessing a squirrel knocked my order over? Not sure how long it was outside....