Mother Bear's Pizza Campus — Restaurant in Bloomington

POOR customer service and rude staff. My family was on a fun, Fall day trip and thought we would enjoy dinner at Mother Bears on 3rd st. to end our day! Upon walking in the door we proceeded to tell the hostess the # of people we had in our party, at which time we were interrupted to ask if we had masks. We stated that we did not and were promptly shown a box to take some. We did make a comment in general that we find the masking a bit silly (not directed at anyone or the restaurant or staff, just merely frustration due to the fact that we were from out of town and unaware we would require them, also hadn't needed any all day so it took us a bit by surprise, as we had spend the day 1 county over). As we were putting them on ourselves and children the female hostess nastily remarks that "wearing masks is a Monroe County mandate and if you don't like it you can leave." We said thank you and finished masking, at which time a young man came around the hostess desk with menus and proceeded to take us to a table, and kindly passed out our menus and silverware. At this point we removed our masks once seated, and began looking over the menu. Within a few minutes we were approached by a male staff member telling us that he was notified that we had sat ourselves in that section and refused to wear masks. We were sort of speechless because none of this was true. When we proceeded to explain that a young man had seated us with our menus the male returned the statement "I believe whatever my hostess has to say over anything you have to tell me." 🤯 We again tried to explain how the situation had progressed and the male again interrupted us with apparent frustration. At this point we asked for the owner/manager and were advised "that was none of our business." Needless to say, we left shortly thereafter and do not intend to return to any Mother Bears establishment. I and my family have never been...

The pizza is phenomenal and I was a repeat customer here many times, but the one time my roommate and I ordered our tried and true favorite--a feta pizza--the pizza had almost no feta on it. We'd ordered delivery, but, after a slice and a half, decided to go in to the shop to see if maybe we got the wrong pizza.

The next hour after talking to the receptionist was spent being berated by several front desk workers, and then the COOK even came out from the back to aggressively question us about what was wrong with his pizza and he sees feta right there, etc. We were just confused about why we were talking to so many people over and over about a simple feta pizza, we just wanted to taste the pizza we'd eaten lots of times previously and loved.

I can honestly say my roommate and I were absolutely too confused during the whole ordeal to even get angry or speak less than respectfully to everyone in the shop. We have no idea why we were so horribly treated just because we wanted more feta...

The receptionist even asked us at one point during this ordeal why we ate two slices if it wasn't right. We kind of tried it first before deiciding it wasn't in our heads that we didn't see or taste feta. Why were we so villified for that?? After several front desk people had spoken to us to ask what was wrong with the pizza, one girl even said to the other that she never gives complainers what they want. We were right in front of her when she said that, but no one ever officially told us no, or to leave. An hour of waiting later, we left with the exact same pizza we'd come in with.

Anyway, just hope you never have a need for customer service here. The food, when they get it right, is really good! But Holy hell, why treat two human beings so poorly? Please reflect on how you treat...

We're lunch-hour regulars at Mother Bear's, and this is the first time I have ever felt compelled to leave a bad review.

Today was orientation, which is understandably a busy time. However, we were waiting upwards of 20-30 minutes for a round of water or an acknowledgement that we were even there. We sat and watched a server bring multiple tables in our vicinity refills on water, clear plates, and regard both us and another table that had arrived before we had multiple times without saying anything to us.

Someone did check in on us twice. Once to ask if we had been helped about 15 minutes after we arrived (we said no, obviously, and we were assured we'd be helped soon), and then the same person again to ask us once more if we had been helped. When we informed her the second time that it had nearly been a half an hour and nobody had helped us, she said, and I quote,

"You can just leave."

Ultimately, we had to get up and go find one of our regular servers to get helped. Neci is our lifesaver. She took command of our table on top of managing the bar, returned frequently to check on us, got our food out quickly, and quite literally saved the day.

That being said, the table adjacent to us (again, who had arrived before us) never got helped and left after roughly 40 minutes. Multiple people were wandering around the restaurant in droves trying to get servers to take their money so they could just leave. I've never seen anything like this.

I'm completely sympathetic to the plight of servers on rushes as considerable as orientation week, but if they aren't trained to check in on people frequently, they should be! That 20-30 minutes would have been way easier to pass with...hell, even just water. Thanks again to Neci for going above and beyond to...