Papa Johns Pizza — Restaurant in Bloomington

10/15/2018. I placed an order for carry out for one extra large pizza. I informed the gentleman taking my order that one of the people I was with was a vegetarian so we only wanted pepperoni on half. We placed our order, and were told that there was going to be a 10 to 20 minute wait on the pizza, and our total was $22. Living in less than 2 miles away, we decided to give them that for 10 minutes before we left. We arrive to the store 30 minutes after placing our order, Only to see two Signs so large that you could hide behind them stating that an extra large pizza was on special for $10. I informed the gentleman who was the one who took my order that I thought it was odd I was paying double price for an extra large pizza. His response was oh sorry didn’t know you wanted to add the coupon? After paying the correct price for the pizza I ordered I was informed that they had “cooked it wrong” and were working on the new pizza. I was understanding as we all make mistakes, but my understanding quickly faded away. Three employees in the store and the gentleman working the cash register figured that with a formal dining area, that he should start drinking 2 L of Mountain Dew straight out of the bottle. I then watched my Mountain Dew drinker, ungloved, Begin preparing my pizza. Over the next 25 minutes I waited inside the dining area without a single word from an employee, I noted five pizzas sitting boxed without anyone paying attention. Two employees were laughing and joking as if they were enjoying a break. And a Mountain Dew drink or sat and sipped while the line continue to grow. He was muttering to customers house he did not feel like he knew enough about the menu to correctly ring in the orders.After 30 minutes I lost my patience completely, another customer sitting to my side who had been waiting longer than I, had still not received her order of bread knots. I asked the two employees who were taking it easy if they could expedite the process. Once they begin to investigate, the other customers order had been ready for 10 minutes, and my order was ready as well. Not once did a single employee offer and I’m sorry for the inconvenience , Nor did anyone offer to compensate me for waiting over an hour to come pick up a pizza. The only reason I give this place two stars is because the pizza was really good, thoroughly disappointed with the miss management of this establishment and will be following up with...

Had the WORST experience on multiple levels trying to order $83 of food. I ordered 3 pizzas and 2 orders of breadsticks with multiple sauces for delivery. Apparently this store doesn’t have its own delivery drivers so they used Door Dash to deliver the food. When the delivery guy got here he only gave me the 3 pizzas, and none of the breadsticks. When I asked where the rest of my order was, he started saying “it’s all right here” even though I pulled up the order on my phone to show him that there were also breadsticks. He then started saying that was the stores fault, that he gave me everything, that I needed to take it up with them, then started speaking Spanish pretending he couldn’t understand me. I then called Papa Johns, who stated they did give him the whole order. I said that I didn’t get the breadsticks so the guy must have just stolen them, and they may want to check up on him and maybe not use him anymore! Then they said they could make me more breadsticks but it would be 40 minutes! And I’d have to come get them. Absolutely terrible customer service. When I finally went to get them, long after we had already eaten our meal, and about 2 hours after I’d originally ordered them, they wouldn’t even refund my money for that part of the order when I asked if I could get them for free or at least a discount The manager said “I’m already giving them to you for free”, no…. I had already paid $83 for the food when I ordered it 2 hours ago! I almost didn’t order food here when I saw they had a 1.5 star review online but decided to give it a chance. Now I see why. Don’t go here, from their delivery service to their store management and customer service, or sucks at every level. Quality of food isn’t good either. DON’T BOTHER WASTING YOUR...

Manager for night shift is very rude. Has cancelled 8 orders because there "out of ingredients" he cancelled the orders because dashers are coming in and taking orders. Papa John's policy is if they are out of ingredients they call another store. He cancelled a large pizza because he was out of bowls that are not needed for a large pizza. I went in and explained what was happening and he asked me to leave the store. I give this store a 0 star rating and call the manager a theif. Doordash pays for cancelling orders. So he is by law stealing from doordash. I have called corporate and spoke with doordash about the fraud and theft coming from this store. Corporate told me that they are aware of the cancelling orders and they have been keeping an eye on it for a while. I get dashes out of there until that same manager is working. This Papa John's is by far the worst store I have ever been to. This manager needs fired!!!!! I will call corporate office and the better business bureau every day until he is fired and they realize he...