Joe’s Ice Cream & Beverage Co. — Restaurant in Bluffton

Decent milkshakes, scoop of ice cream on a waffle cone-not so great. No wrapper on the cone itself and the scoop is extremely tiny. Nothing noteworthy about the taste. Pretty pricy for what you actually get.

Customer service is slow. On my last visit there was an accumulating line at the window and the server was busy making small talk with his friends, we had to wait several minutes and were about to give up. It’s quite rude when there is a line of customers to chat up your local friends and snub other customers waiting in line. When it was finally my turn the guy was confused as to who was next in line! Still no indoor service which would be useful to actually come in and see the ice cream and read a detailed menu, the measly menu posted on the window is so vague. If you don’t want customers hanging around then just post something about it, let people come in and see the ice cream choices.

Update: The owners reply to this review claiming this to be a “fake account”, a “classic hit job” and “call it like I see it” is inappropriate and frankly rude, which verifies my experience a week ago at this establishment. Why would anyone reading your response want to go to your establishment now. A part of being a business owner is the ability to process criticism to establish improved service. I am not your first critical review. I am a real customer that has brought multiple people with me on three separate occasions to your store. In regards to COVID, local officials are expiring mask mandates and lifting restrictions. As a private business owner it is your right to have whatever restrictions you choose. I simply was stating when people go to an ice cream parlor we as customers like to see the ice cream to make choices. Keep serving at the window but improve your one posted menu and have several posted and spaced out so people don’t rush up to the window which defeats your purpose of COVID safety. I support and love local businesses that is why I chose to go to your establishment in the first place. Based on your hostile response I will take my ice cream...

Yesterday, my TEAM at lunch took a walk to Joe's to try out the new ice cream shop! 🙌 customer service. Very relaxing , down home ice cream shop. I was relaxing in the big chairs and enjoying the view! Not a chain. Has ice cream wine for adults, coffee bev, ice cream, milkshakes! Joe was so amazing and friendly! I am a native and to see all the changes... It was refreshing to just soak in the beautiful scenery and big oak tree at Jo's. We had to get back to work... But to have that "down home" conversating, laughs like we did..Now, .new community friend made in 20 min..leaving like we have been friendly community neighbors for years. That is what our town is and will always be about. Why people from all over move here... We can't let that ever fade"southern charm" not just walking up to chains and ordering. 🤗Reminded me how great bluffton still is even with all the growth and population rise. Thank you Joe!!! Ice cream was great! Just a perfectly quaint place. Def recommend to take the kids, stop while walking DT bluffton , or on way to farmers market! Shop local and support great places like Joe's Ice Cream& Beverage! We will Def see you again...

Maybe the day we went it was a bad day for Joe and his ice cream. I guess it's possible getting all the ingredients needed to make the ice cream was not available that day. It's even possible his ice cream maker machine wasn't working properly. Unexpected things happen we all understand how frustrating it can be. What a customer doesn't want is to buy an inferior product at full price no matter what the problem maybe. I don't know if there was a malfunction or a problem what I do know is the ice cream I got was flavored ice without the cream. I used my spoon to scoop up some and it literally broke apart into slivers of ice. My husband had s different flavor and he got the same thing. The flavoring was there which was good but the cream was no where to be found. Joe had to know something was not right when he scooped out of the container, leaving a big question of why he still served it. It seems to me he didn't care if he wasn't serving a top quality product... he should if he...