Chipotle Mexican Grill — Restaurant in Blythewood

I am not one to complain, and this still is not a complaint, but just want to share my experience. Just grabbed this for lunch. The young lady making our tray was nice and helpful. When I told her I had an allergy, she was very respectful and understanding. :) However, the manager or supervisor lady was very blunt and rude to me, and also to one of the workers. When he asked me what tortillas I wanted, I replied, "The hard corn tortillas." She walked by and didn't even stop to explain or look me in the eyes, and said, "We don't have those." The guy walked away to help someone else and the young lady came over to help me/us. I told her, I know the lady (manager) just said you don't have hard corn tortillas, but I get them every time, and if they are low on them or out, they just fry them for me real quick. So, she asked the guys to fry me two corn tortillas. It seemed like it was an issue (maybe laziness or maybe they didn't want to get in trouble from their manager for fulfilling a request by a customer... I'm not sure why??), so I just told her not to worry about it. Just to give us the cold corn tortillas and I will just warm them up myself. Lady that scooped out our rice and beans only filled up the area about half way to 3/4 full... and my daughter and I share this, so we each only got to eat about 1/4 of the food we normally eat, we each usually get half. Kids meals always come with chips or orange. I got chips, but the manager charged me $1.90 for a "Bag" of chips that was only 1/4 of the way full. The lady that helped me even asked if I wanted the kid's chips and I replied, "Yes." Not sure why they gave me another bag and charged me a separate charge. I ordered a side of guac, which was the only thing extra that I expected to pay for. She charged me $2.75 for that and also another $1.60 for a "side." My total should have been about $9.00, which is what I normally pay. ($6.00- kid's meal and $3.00- guac., always, at any Chipotle.) I asked her why it was so much and she said she charged me for salsa. ?? I said, "They never charge for me for salsa, it's always free." She rudely said, "Nothing is free!" I don't feel that is a necessary comment to say to a customer. I have been going to Chipotles in four different states for 20 years and not once do I remember being charged for salsa!? She went on to tell me it's a "side"???? It's not a side. People don't just eat random sides of salsa... I'm like, huh?!?!? It's not a hot food item, like rice or beans, so that doesn't make sense to me. It's not a side... it's a topping that goes on the sides and on the food. So, she wouldn't change it or take it off. I didn't want to keep standing there, arguing with her, and holding up the line, so I just paid. I left feeling upset and mad that I paid over $13.00!! Four dollars more than normal. I don't know if she was just having a bad day or received bad news or something, so I'll pray for her. But I feel that is no way to treat your customers. I expect to be treated with respect and kindness, not to be made to feel stupid, not be able to get what I came there to get, and then being overcharged and underserved. This was upsetting and did not make for a good afternoon. :( If you want a good lunch experience, I recommend not coming here. The food is not that good, either. Although, the guac was good this time, at this...

I've been visiting this Chipotle location for quite some time, and I often wonder if the problems with this location are just specific to this location or if they are indicative of problems at the corporate level.

Today, I arrived a little before 12:00 and immediately encountered a locked door. This door is not the entrance used the most, but it is an entrance with text at the bottom stating that the doors must remain open during hours of operation. This isn't the first time, so when this happens I use the other door and then go unlock the locked door. Once inside, I notice the place was eerily quiet. Usually at this time of day this place has a long line and is bustling with activity however frantic and disorganized it might be. The atmosphere gave the impression of the sleepy quietness of just waking up and beginning the day. I approached the food line and discovered the only meats they had available were carnitas and barbacoa (chicken was half-way cooked on the grill and would take about another 5 minutes I was told). I asked why there was no brisket ready and was told that it hadn't been cooked yet. There seemed to be no sense of urgency or concern about the lack of meats available. Granted, I don't know how this location is run or its internal issues, and I don't know the details of the worker's lives and what they are going through. So, I accept the inconvenience and settle for barbacoa, which I have to say tasted good.

In addition to the issues above, I would also suggest that this location be aware of the amount of water on the floor and that they do their best to keep it mopped for safety reasons. I would also they suggest to unlock their doors (both entrances and both doors of each entrance, not just the right door).

I still wonder about the health of this company and how it affects its locations and employees. The corporate customer service has been severely lacking in its accessibility and effectiveness. For example, it has been months since they have been aware that my rewards never show up in the app despite me following all of their directions to possibly fix the issue. I was told that the issue would be elevated, where it now seems to have died. No responses were provided on my follow-up emails. (Good luck communicating through anything other than their faulty app.)

And for the Chipotle representative(s) who may read this review, please don't reply with the usual banal, unhelpful, and falsely apologetic response asking ME to reach out to you. I've done enough of that. It's your turn to make a...

If I could give this location 0 stars I would! I will never patronize the Chipotle on Killian Rd. in Blythewood, SC again and will think twice about visiting any Chipotle again after my experience today. Today the cashier told me that your company now charges for ‘dressing’ and stated that only 2 dressings for an ENTIRE order are included/free, and anything additional is $.25. He said ‘whether you order 1 bowl or 10, customers have to pay for anything beyond 2.’ I had concerns about this considering I visit this location multiple times a week. This time I ordered 3 bowls and asked for 6 dressings, so I asked to speak with the manager. Matt, GM, proceeded to communicate a different policy— 2 included dressings per salad bowl and anything else is additional. I ordered 2 salads and 1 regular bowl so he told me I could get 4 dressings and if I wanted 2 more I had to pay. I don’t have a problem paying but I have a problem that the policy isn’t clear and changes depending on who you talk to. I also have a problem with a manager talking over me, telling me that ‘they have to pay for all ingredients in the store’ (which wasn’t relevant) and talking down about his own employees. I stopped conversing with him since he was incapable of speaking to me with respect. I asked the young man at the register to proceed with the dressing charges so I could pay and leave. However the young man didn’t even know how to ring up the dressing because this was a “new thing” so he beckoned for his manager to help him. You know what Matt proceeds to do?? He rang up my 2 additional dressings as 3 side items at $1.15 a piece! 1)he originally told me I only had to pay for the 2 additional dressings for my non-salad bowl (not 3) and 2) the cashier told me they were $.25. Matt refused to honor the price his staff gave me and said ‘oh he doesn’t know what’s accurate,’ when I questioned the price. Matt didn’t have a problem being disrespectful, lying about a policy or overcharging me. Those aren’t the type of leaders that will ensure your business thrives. I will never step back in that location again and I will tell everyone I know not to patronize this...