I placed and paid for an order yesterday to have 6 pizzas delivered at noon to my son's school for a pizza party. When the pizzas didn't show up, at 12:15 I called Domino's and had to go through their automated system and finally got transferred to someone at the store. I asked where the pizzas were and he said he thought the order was for tomorrow. I said no, they are for today and there are 20 kids that have no lunch that are waiting for their pizza party. He said both of his drivers were out and he could not make the pizzas for me. He said he could have the pizzas for me the next day. I asked him if he is going to give them to me tomorrow for free as that is no help for me today. He said no he could not do that and then I asked to speak to the manager. He said he was the manager on shift and all he could do is give me a refund, with no care or apology, which was no help to me or the hungry kids. What poor customer service Domino's Pizza has. I called Tomaso's pizza immediately after and they had 4 pizzas ready for me to pick up 15 minutes later. Unfortunately, the kids missed eating pizza on their lunch hour but their teacher let them eat it in the room. Save yourself the disappointment and order your pizza from someplace other...
Read moreAbsolutely garbage customer services! My app messed up and placed the wrong toppings and style of pizza for my order. I called the store to get it canceled or fix the order. After being hung up once. I got ahold of a worker who Hardly spoke any English, having me repeat myself 4 times to get the info he needed. When in fact all he should have needed was a simple order number which was on my app. He then told me he'd have to speak to his manager about the issue. The manager came on the phone canceled the order for me but before I can ask a single question about what was going to happen to my "dominos piece of the pie rewards points" he hung up rudely on me. I called back and the Employee so blatantly was speaking over me trying to ask the question I tried to ask prior. VERY VERY RUDE. I WILL NEVER. EVER. USE THIS DOMINO'S AGAIN. I WILL RECOMMEND ANYONE WHO COMES TO MY BUISNESS TO USE ANYONE BUT THIS RUDE AND...
Read moreI've have ordered from here both delivery to my business and for pickup. I always order the think crust with roasted peppers and spinach. For the most part, it's always good, or as good as Dominos pizza can be. I order the pickup for $7.99
Yesterday I had 2 pizzas delivered. The $7.99 pizza for pickup is $10.99 for delivery. I dont get it. We are already charged a delivery fee on top of an extra charge for the pizza?? Long story short, for a think crust dominos pizza that was half over cooked, it cost me $31.00 Not worth the additional fees for delivery and added costs
On the bright side, each time ive called, the person on the phone has been very nice. I've been in the location for pick up and this location is understaffed. One person making pizzas and one girl answering phones and taking orders... corporate mentality i guess.
Why do i order from here sometimes.. no one else...
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