Jersey Mike's Subs — Restaurant in Boca Raton

I had the worst experience today at my favorite place to eat my breakfast in lunch while I'm at work I will no longer be a customer to this place I supported for the last 6years the employee Ashley was very rude in impolite today 7/23 at 4:35pm I order a giant steak sandwich in as always they give me a cup for something to drink while today was a different story I got my food in cup in as always I put my root beer drink as I walk away from soda machine Ashley the employee got very loud at me in front of customers tellin me to get only water I get every day I come I never had a problem she yell I offer to pay as I did the $ 1.75 in she still was getting smart out her mouth sayin customers every day ask for cups in get soda I told her that's not my problem I come her every day in what other people do is not my concern I never had a problem at this location in for her to humiliate me in front off those customers I will never come back ever again she was rude in unprofessional I'm very...

LAZY STAFF / VERY UNPROFESSIONAL.

If I could give a negative score I would!!!!

I work in customer service and this always bothers me so much! This place is ok, It's a chain so they don't get credit for whether the food is good or not. I paid and ordered my meal online and waited an additional 20mns to go to lunch so my sandwich would be ready even tho I was starving!

They didn't even bother to make it until I showed up. We are in an office plaza most of us go there for lunch and we can't waste 20mns waiting for a basic sandwich to be made. I'm pissed I really wanted a cheeseteak.

The manager didn't even acknowledge how inconvenient that was or apologize for the oversight. I ended up looking 1/2 my break going somewhere else which is what I was...

What a disappointment. Our company placed a group order from this location, and my hot sub was missing the bacon that comes on the sandwich. I drove back to get it fixed, only to be met with blank stares — no greeting, no apology. I explained the issue, and without a word, one employee grabbed some bacon and wrapped it in wax paper. Another asked what happened, I explained again, and I was handed two strips of bacon with a "have a nice day" and still no acknowledgment of the inconvenience.

Now I get to dismantle a cold cheesesteak and fix the sandwich myself. Mistakes happen, but the lack of basic customer service or even a simple "sorry about that" was...