Tokyo Bay Bonita Springs — Restaurant in Bonita Springs

Where do I start? We walked in at 7 no reservation on Thursday night April 18th. party of 6 told a 20 to 25 min wait ok, 40 minutes later another 10 to 15 minutes, no biggie, I'm in the business I understand. But other guests waiting in lobby had same experience and not in the business say " well maybe they'll understand when we don't tip the waiter" now I've got a problem with that, not waiters issue people.

Anyway, 60 minutes in we get a Hibatchi table with four others that just walked in. Hmmmm. Waiter Nathan, very sober and not very hospitable takes our drink orders. One of the boys from other party orders a Roy Rogers and Nathan snubs him with I don't know what that is! Really? A twelve year old does but the server doesn't? And then on to order taking, you want fried rice with that? Uh, yea, it's a Hibatchi grill right? Every Hibatchi serves fried rice it's part of the show. WELL apparently not here, I get my bill and there's a $2.95 charge for all of our fried rice. I understand upselling but this is deception. A party of six agrees to the servers assumed fried rice Question and BAM, there's another $18 bucks added to the check. Talk about padding the bill, that's dang near the price of a seventh Entree! I'm not a cheapskate but I don't like deception either. I mention this to my son and his family (4) and they tell me gratuity is added on too. Not on my check but it was on theirs? For a party of four? Really? Or was it because they had two well behaved young persons with them? The other four at our table overheard me mention the rice upcharge. They blindly cast their credit card for payment and only noticed it after my conversation. They said this was their second time here but now the last because of the deceptive rice charge. Our chef was okay, his timing was terrible with getting everyone their food, we had to eat the "special" fried rice then my shrimp, that was gone before my chicken, and then almost like he forgot here's your vegetables. The same with everyone else! Steak, lobster, filet, good money was spent with half a$$ service and preparation. So for those of you who read this review to it's conclusion beware! Add an additional Three bucks to each entree price, so $31.95 for six shrimp and partial breast of chicken?? Buyer Beware. By the way I still tipped 20% on Total bill because I'm in the business. The End.

P.S. I'm sure the owners will comment with one of their standard I'm sorry you caught us on an off day please try again canned comments. Okay this...

I only write bad reviews when a restaurant deserves it. And as someone who has worked in the restaurant biz, it gives me no joy to bash businesses. However, it is sometimes warranted. But more than that, it saves people from having terrible experiences. Last week I had the displeasure of eating here at Tokyo Bay for the first (and last) time.

I dont even know where to begin but let's just say this was the WORST dining experience of my life. Not only was the place itself filthy, but the hibachi "show" was non-existent. I could do a better job flipping vegetables than the clown we had. He screwed up our order AND refused to do anything for the 4 kids we had with us. Our server was MIA. The food was tasteless and BEYOND terrible.

But what really irked me about this disaster of a restaurant was the pricing. This place was at least 2X as expensive as Ninja *(our go to Hibachi spot). They even had the audacity to CHARGE $4 extra for fried rice per meal. That's like charging someone to breath air. For $30-$40 an entree, fried rice should be included as it is part of the hibachi experience. But no, this place charges extra. The portions were also abysmal. The miso soup was the only saving grace. None of us enjoyed out meal and there were 11 of us in total.

To top it off, we received our appetizers at the end of the meal after the hibachi "show" was over. When I complained to management about this they wanted to give me a gift card. I refused and wanted a refund, which they eventually gave us after 20 minutes of arguing with the owner. You could tell the owner was as cheap they come - a penny pitching thief. He should be shutdown, not only for charging OUTRAGEOUS prices and gauging customers... but for also serving food in a filthy restaurant. I saw dead bugs on the window sill behind me. I'm sure there's other nasty surprises in the kitchen. The bathrooms were terrible. Toilet was clogged but when I told staff members they did nothing about it.

Look, I understand its "season" and employees are hard to come by. But if you know you can't handle a full restaurant, DON'T FILL THE RESTAURANT. As you can tell from my profile, I never write reviews like this. But my experience was so offensively bad, that I want others to know about it so they do not come here and suffer the consequences. There's other hibachi restaurants in town. DO NOT support this one at any...

We went there tonight for Christmas Eve we always wanted to come here and dine because people have told us about it and that the food is good and the atmosphere. Maybe in the past it was a good place but not anymore maybe at one point it was. Today it was horrible starting from waiting over an hour after we had our reservation at 7:00 PM and there was other people who was waiting to be seated as well. Everyone kept asking why make a reservation if they still make you wait a long time to be seated, but besides that we had the worse experience worse Server we ever had. Waitress kept forgetting about us she kept her focus towards the other party who we were sharing the Hibachi cooktop, she took forever taking the other party’s drink order than she took ours she came back with the drinks then she took our order and top of taking our food order she forgot to take our menus, but no the others so I gathered them and had it on top of my plate waiting for her to appear or comeback with our appetizers and she even forgot that she brought the soup and salad and again forgot to take the menus, while we waited for the hibachi Chef everyone was eating their soup and salad. Then the chef showed up and introduced himself and did his show, he started cooking and started serving our food, we asked the waitress where our appetizers were when she brought some drinks over for the party next to us, and we even asked to refill the water and. I had to asked other people to bring us some alcoholic drinks and to ask if they could take the menus away. After finishing up with dinner she came over and some of the people from our other party asked her for boxes to take home the remaining of their dinner. And my spouse had to get her attention to let her know that we were going to need to go boxes as well. We just didn’t appreciate the mistreatment nor all the undermining we were paying as much as everyone else and went there to have a nice dinner and experience & not to be mistreated and undermined. All we wanted is to have a nice dinner in Christmas Eve with our friends and my family. Not the Christmas Eve dinner we were expecting. I do not recommend this place there’s actually more to the story, but I really do not see a point...