Starbucks Coffee Company — Restaurant in Boston

Worst Starbucks I’ve ever been to - hands down! Just went in here with my girlfriend, she ordered a blonde iced cappuccino and I ordered a blonde hot coffee. We were told that they were out of blonde hot coffee so I ordered a pike. A few minutes later I find out that they are ALSO now out of the Pike... so they are now out of 2 of their 3 hot coffees.... correct me of I’m wrong but I thought this was a place that sold coffee, No?? The general attitude of the employees when sharing this revolution with me was not helpful either, they could care less that they didn’t have 2 of their hot coffees but I could wait 10 minutes for them to brew it. My girlfriend finally got her “blonde iced cappuccino” which turned out to be a late and not what she ordered. They made her an iced coffee instead and finally gave me my “blonde hot coffee” which turned out to be a dark roast. We walked out of their completely disgusted with the entire experience and swore never to ever return. It’s amazing how there can be 7 people working behind the counter and screw things up so badly. Full disclosure they did give us a $4 “recovery” card for our bad experience but you couldn’t pay me $100 to ever return back. What...

I m generally happy with Starbucks. However i had a bad experience here yesterday. Based on other reviews from customers and the location, i think i have an idea where the problem might be. I ve seen a lot of happy customers on the drive thru part. The problem happens when you go inside and you sit there for some time. I believe it is normal to enjoy a good level of comfort while drinking a good beverage of your choice in a Starbucks coffee. Now the much awaited part, What went wrong? : The place was freezing cold. Not only me and my associate were cold, we heard another customer complaining. Complained to staff: 'there s nothing we can do about it." Music was loud i had trouble hearing answers when having a conversation with the person next to me. Cappucino was foaming outside of the cup, did i get an extra washing detergent perk in my beverage? Staff kindly offered a replacement. Please Starbucks, send a mystery customer there to make this place more comfortable, maybe standard AC and sound need to be set up differently for this...

It is a horrible horrible experience tonight (9/28/2023). At about 9:45 pm, I used the Drive-thru to order my customized Trenta Iced Green Tea. I would like 2 Pump Liquid Cane Sugar, No ice, and No water. After I paid, I only got half of a cup of Iced Green Tea (see the picture). I asked him why it was only half of a cup of Green Tea. He told me it is Starbucks's policy if you order "No ice and No water" iced tea. I am Starbucks's loyal customer, and I always visit Starbucks to purchase Iced Green Tea every day. It is my first time to hear this infuriating Starbucks's policy. I complained to him, and his contemptuous and unreasonable attitude made people feel disrespected. He said my name is Michael and you can complain to me through Starbucks's customer center. Period. After saying that, he closed the window rudely and loudly. His behavior made me angry. Why are there such arrogant clerks in Starbucks? He doesn't think he's at all wrong things. His arrogant attitude is unacceptable. I can't believe Starbucks would educate such a...