Subway — Restaurant in Bothell

We have frequented this location in the last 1.5 years that we have lived in Bothell. We have had less-than-friendly service before, but never anything bothersome enough to cause us not to return - until yesterday. We often receive Subway coupons in the mail and have used them at this location at least 3 or 4 times. Yesterday, we decided to use one of those coupons (which was 2 footlongs for $12). While the employee was making our 2 footlong sandwiches, she asked if I was holding a coupon and stated that they didn't accept them at this location. We informed her that we have used them there a few times within the last year with no problem, and she immediately got an attitude, exhaling loudly and glaring. She called her boss, who told her that they could accept phone coupons but not paper ones. We asked if this was a new rule and she stared at us but did not respond. We told her we would have ordered different sandwiches if we knew the coupon couldn't be used, and again, she did not respond. Then, while my husband was ordering the toppings for his sandwich, she decided to move on to my sandwich without even asking him if he was done. There was absolutely no excuse for her getting an attitude and being so rude to us; we have both worked fast food and make a point to be polite to employees, even when there's an issue. I would have never treated a customer in this way, even on my worst day working...

Similar to Jason's review below, I tried to go to this location on Sunday with my husband and 6 children 30 minutes before the closing time (8pm) listed on the door. The gentleman refused to serve us and told my husband the store was closed, when it very clearly wasn't - door was propped open, lights on, open sign was lit up. I, too, also believe that he told us it was closed so that he could get a head start on closing up shop. That is a very POOR way to do business - to refuse customers because you don't want to stay late. When you have business hours posted - it's just that: hours that you are open and available for business to the general public. That doesn't mean that your work shift ends at 8pm. Anyone who works retail or in the food industry knows that you have closing duties to be performed AFTER business hours have ended. Shame on you, Subway.

PS. This was also our second attempt at grabbing dinner at a Subway in Bothell. The first one we stopped at 20 minutes prior to this location said they couldn't serve us because "they were all out of...

I actually wish this was a good review because usually this Subway is on point. Unfortunately I decided to come in for dinner for the first time and was not a happy camper with the results. I walked in at 8:19 which at the time was well wefore close which is at 9. I walked in and the gentleman working had his head burried in his phone and it took me waiting 5 minutes and asking for help to get him to acknowledge me. I asked for a Chicken Bacon Ranch but he said he couldn't because he was cleaning the toaster. Well I wasn't born yesterday and I could tell the oven wasn't being cleaned. It was obvious he was getting a jump on closing duties and didn't want to have to get the ingredients out that he had put away for this particular sandwich. I get it, I worked in retail, and restaurants for many years and I understand wanting to get home early. But if it's a Saturday night, and you don't close for almost another hour. Please don't put half of the things away you need to provide a full menu. Then, make up excuses to why you can't provide...